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About the role
- Acquire and manage your own client base
- Advise caregivers who have expressed interest and build your own pipeline
- Discuss possible care assignments with caregivers and support them with transitions and emergencies
- Independently manage your caregiver base and act as their main point of contact throughout their assignment
- Maintain regular contact with caregivers and conduct satisfaction surveys regarding the families they assist
- Collaborate closely with our international teams and provide constructive feedback to improve internal processes and customer experience
Requirements
- Previous experience as a recruiter or account manager for live in caregivers if working remotely
- Initial experience in account management, customer support, sales, or live in care if working in an office
- Enjoy making phone calls and convincing caregivers to join marta
- Personable, open, and communicative personality
- Fluent in Croatian (C2) and either good English or German (>B2)
- Experience with systems like Salesforce, Pipedrive, or HubSpot is an additional advantage
Benefits
- 21 - 26 days of vacation per year
- Opportunity to work from home up to two days per week
- Health & Wellbeing programs
- Career & Development opportunities and feedback sessions
- Beautiful office in the heart of Berlin with state-of-the-art facilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer supportsalesrecruitment
Soft Skills
personablecommunicativeopenconvincing