MARSS Group

Backend Engineer

• Develop backend applications according to projects and roadmap needs and contribute to the efforts of the system architecture modernisation
• Provide support and mentorship to less experienced colleagues
• Take the initiative to communicate and stay updated with the team

Software Backend Engineer

Full-stack Engineer

• Support the software quality and product customisation for our customers, working closely with three teams: quality / release, devops and delivery.
• Collaborate on manual and automated testing, analyse results, document and track software bugs.

Graduate Software Engineer

Sales

• Responsible for maintaining, improving and managing an after-sales support process and platform, troubleshooting tools, self-serving processes and both internal and external related documentation with a focus on L3/L4 support (SW)
• Lead, mentor and develop the local, remote and outsourced L3/L4 support teams, fostering efficiency and a customer-centric approach to problem-solving
• Coordinate, dispatch, overview requests from customers and partners, responsible for high level communication and relationships
• Orchestrate tickets, troubleshooting and interventions by utilising Jira to manage service requests, track the progress of support tickets, and oversee the entire lifecycle of issues, ensuring efficient resolutions.
• Analyse ILS Performance and provide support activity Metrics, using data insights and customer feedback to improve efficiency and customer experience.
• Own and develop the Atlassian suit and continuously improve the processes.
• Actively work alongside your team to troubleshoot and resolve customer issues, while commissioning new hardware and software for upcoming projects.

Software Backend Engineer

Graduate Software Engineer

After Sales Support Manager