Marshmallow

Research Scientist

• Lead the design, development, and implementation of customer-facing AI agent solutions
• Develop and refine conversational AI models to achieve human-equivalent performance in complex customer interactions
• Establish and maintain robust evaluation frameworks and monitoring systems to ensure AI quality, compliance, and regulatory standards
• Drive experimentation and iterative improvement cycles to enhance AI agent capabilities and customer experience
• Own the end-to-end lifecycle of AI agent deployments, including prompt design, context management, and troubleshooting to optimise conversational flow
• Collaborate closely with cross-functional teams across Product, Operations, Finance, and senior leadership, acting as a technical bridge

Applied Scientist, AI