FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Orders Advisor, Team Leader
MARSHALLS LLCOrders Advisor & Team Leader responsible for leading a team of Order Advisors at Marshalls. Ensuring first-class customer experience and operational efficiency in a hybrid work environment.
About the role
Key responsibilities & impact- Leading, coaching and developing a team of Order Advisors to deliver excellent customer service.
- Organising workloads and resources to ensure customer demand is met.
- Monitoring team performance against key operational metrics and taking action where improvements are needed.
- Supporting the team with escalated customer enquiries, delivery issues, returns and after-sales queries.
- Processing customer orders accurately and supporting with complex or high-priority orders when required.
- Proactively managing customer orders, deliveries and site bookings to ensure projects stay on track.
- Working closely with Internal and External Sales teams to identify opportunities and support sales growth.
- Encouraging a culture of continuous improvement by identifying process improvements and sharing best practice.
- Developing the team's knowledge of products, systems and processes to build capability and confidence.
- Ensuring standard operating procedures are understood and consistently followed across the team.
Requirements
What you’ll need- Previous experience leading, coaching or mentoring a customer service, order management or sales support team.
- Experience working within a customer-focused environment where service and accuracy are critical.
- A hands-on leadership style with a willingness to support operational activities alongside managing the team.
- Strong organisational skills with the ability to prioritise workloads and adapt to changing demands.
- Confidence managing escalated customer issues and resolving problems effectively.
- Experience monitoring KPIs and using performance data to drive improvements.
- Excellent communication and relationship-building skills with both customers and internal stakeholders.
- A proactive approach with a focus on continuous improvement.
- Commercial awareness and the ability to identify sales opportunities during customer interactions.
- Experience using CRM or order management systems would be advantageous.
Benefits
Comp & perks- Hybrid working with 3 days a week in our Head Office in Elland, but more if you like
- Guaranteed Christmas holidays
- Development opportunities
- 34 days per annum or the equivalent in hours (inclusive of bank holidays)
- Health care cash plan – support with Dental, Optical, Prescription costs and many more!
- Family leave policies (Maternity, Paternity, and Adoption) available from your very first day of employment
- 5% employer matched pension scheme
- Cycle to work scheme
- Employee discount on Marshalls and Marley products
- Retailer discounts
- Marshalls Wellbeing Centre – move, money & mind
- Share purchase scheme
- Life assurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Order ManagementPerformance Data AnalysisCustomer Order ProcessingEscalated Issue ResolutionSales Support
Soft Skills
Organisational SkillsCommunication SkillsRelationship BuildingProactive ApproachCoaching and Mentoring