Senior Client Service Manager

Marsh McLennan

Senior Client Service Manager leading personal lines account management teams at Marsh McLennan Agency. Driving client service, retention, growth, staffing, and compliance.

Posted 9/2/2026full-timeGreensboro • North Carolina • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading and mentoring account management teams while executing growth and retention strategies. Strong ability to build client relationships and ensure compliance with regulatory standards.

Highest-signal resume keywords

Team LeadershipClient Relationship ManagementGrowth Strategy ExecutionClient RetentionRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

MentoringPerformance ManagementProblem SolvingClient Service Excellence

Industry Keywords

Personal LinesAccount ManagementMarket ConditionsIndustry TrendsClient Loyalty

About the role

Key responsibilities & impact

Lead, train, mentor, and oversee performance for a personal lines account management team
Coordinate team workload and staffing to ensure appropriate coverage and effective client support
Support client retention efforts and generate new personal lines business
Execute growth and retention strategies and support sales goals
Manage relationships with clients, prospects, producers, and internal stakeholders
Respond to complex client questions and resolve escalated service issues
Deliver high-quality client service and strengthen client loyalty
Monitor market conditions, industry trends, and client needs
Ensure compliance with regulatory, professional, and transparency standards

Requirements

What you’ll need

At least three years of management experience recommended (not required)
Lead, train, mentor, and oversee performance for an account management team
Coordinate team workload and staffing to ensure appropriate coverage and effective support for client needs
Partner with account management colleagues to support client retention efforts and generate new personal lines business
Contribute to the execution of growth and retention strategies and support achievement of sales goals
Build and maintain strong relationships with clients, prospects, producers, and internal client service teams
Serve as a primary point of contact for clients, responding to complex questions and resolving escalated service issues
Deliver best-in-class client service to enhance the overall client experience and strengthen client loyalty
Maintain a strong understanding of changing market conditions, industry trends, and client needs
Ensure compliance with all applicable regulatory, professional, and transparency standards in all client and business interactions

Benefits

Comp & perks

Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid work
Charitable contribution match programs
Stock purchase opportunities