FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
IT Product Support Specialist
Marsh McLennanIT Product Support Specialist delivering Level 2 application, database, and API support for Marsh’s global risk consulting business. Investigating incidents, monitoring systems, and coordinating technical resolutions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Level 2 support, database management, and application troubleshooting, with a strong focus on incident resolution and stakeholder communication. Proficient in cloud technologies and familiar with AI monitoring and prompt engineering.
Highest-signal resume keywords
Level 2 SupportDatabase ManagementApplication TroubleshootingCloud TechnologiesAI Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MEAN StackPostgreSQLMS SQL ServerREST APIsJSONGraphQLPython ScriptingDockerKubernetesHTTP Methods
Soft Skills
Effective CommunicationAnalytical SkillsTroubleshooting SkillsDesign Capabilities
Tools & Technologies
ServiceNowJIRADatadogSplunkPostmanGitHubAWS API GatewayApigee
Certifications & Qualifications
ITIL Certification
Industry Keywords
SDLCChange ManagementIncident ManagementMulti-Tier ApplicationsModel Lifecycle
Tech Stack
Tools & technologiesAWSAzureCloudDockerGraphQLKubernetesMS SQL ServerPostgresPythonSDLCServiceNowSOAPSplunkSQL
About the role
Key responsibilities & impact- Provide Level 2 support
- Manage databases and perform data patching
- Investigate application issues to ensure smooth operations and timely incident resolution
- Understand applications, processes, and stakeholders while maintaining relationships with online business teams
- Triage and clarify incident and service-request tickets
- Coordinate with offshore and onshore reporters, stakeholders, and IT teams
- Identify and implement technical solutions for functionality, sign-on, security access, reporting, and upgrade issues
- Monitor application and server health, logs, and alerts
- Raise and escalate support tickets and validate fixes through stakeholder testing
- Perform root cause analysis for high-priority incidents
- Prepare incident reports and communicate findings and next steps
- Provide timely stakeholder updates on tickets, deployments, outages, and change activities
- Develop client communications for rollouts, downtime, new functionality, training, and documentation
- Ensure adherence to SDLC, change-management, implementation, and support processes
- Contribute to process, application, and project improvements
- Produce service-management summary reports
- Participate in meetings, on-call coverage, and off-hours support
Requirements
What you’ll need- Degree in Computer Science or Information Technology
- Hands-on support and development experience with one or more of: MEAN stack, PostgreSQL, MS SQL Server, REST/JSON/GraphQL APIs, Postman/Bruno, and GitHub
- Scripting knowledge of Python
- Practical experience with Docker and/or Kubernetes
- Experience supporting multi-tier Internet/Intranet applications using common design patterns
- Strong understanding of HTTP methods, REST, JSON, SOAP, and GraphQL
- Familiarity with Apigee and AWS API Gateway
- Experience with ServiceNow, JIRA, Datadog, or Splunk
- Minimum one year of AI monitoring experience with Datadog or LangSmith
- Basic understanding of traditional and LLM AI models, including model lifecycle, bias/accuracy, and model drift
- Knowledge of prompt engineering
- Cloud technologies such as AWS and Azure
- ITIL certification is an advantage
- Excellent and effective English communication skills
- Strong debugging, troubleshooting, analytical, and design capabilities
- Availability for on-call and off-hours support, including weekends
- Flexible schedule to accommodate off-hours conference calls
Benefits
Comp & perks- Professional development opportunities
- Supportive leaders
- Health and welfare benefits
- Tuition assistance
- Retirement programs
- Employee assistance programs
- Hybrid work flexibility
- Inclusive and flexible work environment