Senior Process Manager

Marsh McLennan

Digital Product Manager advancing Marsh’s insurance and risk-management transformation. Defining, delivering, and driving adoption of digital products across business, technology, and data teams.

Posted 8/25/2026full-timeMumbai • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Digital Product Management, with a strong focus on implementing digital solutions and enhancing user experience. Proven ability to collaborate across teams, define product strategies, and track KPIs for continuous improvement in the insurance and financial services sectors.

Highest-signal resume keywords

Digital Product ManagementAgile MethodologiesUser-Centered DesignKPI TrackingInsurance Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital Solution ImplementationData AnalysisMarket ResearchProduct Backlog ManagementDigital Technology Applications

Soft Skills

Excellent CommunicationAnalytical ThinkingStrategic ThinkingRelationship BuildingCoaching and Support

Tools & Technologies

Microsoft OfficeScrumKanban

Industry Keywords

Digital ProductsInsurance SectorFinancial ServicesContinuous ImprovementUX/UI Design Principles

About the role

Key responsibilities & impact

Develop and communicate product vision and strategy for assigned digital products aligned with business goals
Collaborate with senior management and internal stakeholders to understand business needs and align with global and regional objectives
Investigate processes and outcomes to define digital use cases that improve clients’, carriers’, and colleagues’ ways of working
Create, prioritize, and manage the digital product demand backlog
Define actionable items to improve digital product data quality
Work with technology partners in sprint planning, scrums, reviews, and retrospectives to deliver digital product use cases
Collaborate with business, technology, and data leaders and teams on product development and delivery
Conduct market research and competitive analysis in digital and insurance sectors
Define and track KPIs to measure product success, improve adoption, and drive continuous improvement
Act as the IMEA Digital Product Advocate, ensuring products are user-friendly, accessible, and meet customer needs
Provide training, coaching, and support to internal teams and clients to improve product utilization

Requirements

What you’ll need

Bachelor’s or master's degree in computer science, business administration, data science, or a related field
5 years+ of relevant work experience, overall under 15 years of experience
Experience implementing Digital solutions and embedding these into an organisation’s ways of working
Strong understanding of Digital technologies and their applications in business
Proficiency in Digital Solution product management
Excellent communication including the ability to influence and build relationships at all levels of the organisation
Strong analytical and strategic thinking abilities
Experience working in fast pace Agile environments and familiarity with Agile methodologies (Scrum, Kanban)
Familiarity with UX/UI design principles and user-centred design methodologies
Experience with project management and working in cross-functional teams
Proven experience in the insurance industry or financial services
Continuous improvement approach
Think outside of the box and a can-do attitude
Comfortable and experience working with technology (solutions)
Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel

Benefits

Comp & perks

Great team environment with energetic and supportive colleagues
Work-life balance
Professional environment where your career path is supported and really matters in our global organization
Hybrid work with flexibility to work remotely
Collaboration, connections and professional development benefits of working together in the office