Associate Director – IT Implementation Consulting

Marsh McLennan

Associate Director leading Workday payroll implementations for Mercer’s HR transformation consulting business. Managing client delivery, payroll configuration, testing, stakeholders, and Workday consulting teams.

Posted 8/4/2026full-timeBengaluru • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in Workday Payroll configuration and customization, with a strong focus on managing complex implementation projects and delivering effective payroll solutions. Proven ability to lead cross-functional teams, mentor junior members, and drive operational excellence in a client-facing consulting environment.

Highest-signal resume keywords

Workday Payroll ConfigurationUS/Canada Payroll ExpertiseWorkday Implementation ManagementClient-Facing Consulting ExperienceRequirements Gathering and Solution Architecture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workday ConfigurationPayroll ReportingDashboard SolutionsTesting and UATSolution ArchitectureProject ManagementExcel ProficiencyRisk ManagementScope ManagementCustomization Expertise

Soft Skills

Excellent CommunicationInterpersonal SkillsMentoring and CoachingAdaptabilityTroubleshooting Skills

Tools & Technologies

WorkdayExcel

Certifications & Qualifications

Certified on US PayrollCertified on Canada Payroll

Industry Keywords

Payroll Business ProcessesCountry-Specific TaxationImplementation Best PracticesProject Delivery LifecycleStakeholder Collaboration

About the role

Key responsibilities & impact

Plan and prioritize tasks while leading Workday implementation projects across the delivery lifecycle
Lead US/Canada payroll projects and manage multiple assignments
Conduct workshop sessions independently and address customer queries
Configure and customize the Workday Payroll module
Coordinate deliverables with consultants and cross-functional stakeholders
Deliver in-scope payroll reporting and dashboard solutions
Identify scope gaps, stakeholders, risks, and resolution actions
Lead Workday implementation projects from planning through execution
Gather and document requirements, estimate complexity and effort, prioritize capacity, and define timelines
Identify test scenarios, develop test scripts, and support feature releases, security, and UAT
Mentor and coach team members
Drive operational excellence and transformational projects focused on timelines and quality
Review project health, manage deployment-team workload, and report status and impediments
Coordinate project planning and delivery with directors, project managers, clients, onsite leads, and functional leads
Participate in recruitment and mentor junior team members
Design Workday solutions, prepare designs, propose solutions, and lead design reviews
Define project scope, estimate and prioritize tasks, identify risks, and manage delivery to plan
Conduct team development, one-to-one meetings, and IDP progress tracking
Manage requirements scope, architect solutions, research business processes, and recommend efficient system designs
Direct developers, analysts, and testers as project lead
Support UAT, production rollout, and post-deployment production support
Develop communication plans and manage stakeholder collaboration and issue escalation
Develop strategies to maximize Workday platform use and improve business processes
Lead Workday implementation, upgrade, and optimization projects
Manage Workday analysts, consultants, and developers, providing guidance and performance feedback
Investigate payroll business and technical requirements and explain Workday payroll capabilities to clients
Conduct payroll requirements sessions and verify payroll needs with client personnel
Assist clients with testing delivered reports and production rollout
Interact with mid- and senior-level management to understand future priorities
Leverage synergies between global information systems

Requirements

What you’ll need

Certified on country-specialized Payroll – US Payroll or Canada Payroll
Total 12+ years of experience, including 7 years in Workday
BE/B.Tech/MCA/BSc
Extensive client-facing consulting experience driving implementation projects
Strong understanding of Workday module interaction and integration
Current knowledge of Workday releases and product roadmap
Ability to recommend and implement industry- or country-specific Workday best practices
Experience managing complex Workday implementations, upgrades, and process improvements
Workday Payroll configuration and customization expertise
US/Canada payroll expertise, including parallel and history loads
Country-specific taxation knowledge and payroll year-end activities
Strong technical and functional skills for payroll solutions, reporting, and dashboards
Ability to conduct workshops independently and handle customer queries
Excellent Excel skills
Excellent verbal, written, interpersonal, communication, troubleshooting, and technical skills
Ability to work independently and with cross-functional teams
Ability to work across multiple time zones, shifts, locations, and on-call support
Ability to manage multiple projects and teams
Adaptability to learn new skills
Ability to work with clients, senior management, and stakeholders
Experience with requirements gathering, solution architecture, testing, UAT, production rollout, and support
Ability to identify and manage scope, risks, issues, escalations, and timelines
Ability to mentor, coach, recruit, interview, and develop team members

Benefits

Comp & perks

Professional development opportunities
Career advancement opportunities
Supportive leaders
Vibrant and inclusive culture
Flexible work environment
Benefits and rewards to enhance well-being
Flexible remote work and office collaboration
Professional development benefits