Team Manager – Incidents, Complex and High Risk

Marsh McLennan

Team Manager overseeing complex and high-risk incidents for Mercer. Leading a specialist team and partnering with senior stakeholders to strengthen incident management and risk outcomes.

Posted 8/3/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in incident management and operational risk within financial services, with a strong focus on stakeholder coordination, root cause analysis, and remediation strategies. Proven ability to lead teams, coach specialists, and drive continuous improvement initiatives in a regulated environment.

Highest-signal resume keywords

Incident ManagementOperational RiskStakeholder CoordinationRoot Cause AnalysisPeople Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident GovernanceRisk Management PrinciplesImpact AnalysisRemediation StrategiesAnalytical Skills

Soft Skills

CoachingDecision-MakingJudgementCommunication

Certifications & Qualifications

Relevant Tertiary Qualification

Industry Keywords

Financial ServicesRegulated EnvironmentContinuous ImprovementGovernance PapersCompensation Considerations

About the role

Key responsibilities & impact

Lead the end-to-end management of complex and high risk incidents, including assessment, escalation, governance, remediation and closure
Provide direction on severity classification, impact analysis, stakeholder coordination and decision-making across multiple business units
Oversee root cause analysis, corrective and preventative actions, and closure evidence to ensure matters are resolved thoroughly and sustainably
Review remediation approaches, including member impact assessment, compensation considerations and communication plans
Coach, develop and support Senior Incident Managers and Rectification Analysts to build capability and maintain high standards of delivery
Contribute to reporting, governance papers, executive updates and continuous improvement initiatives that strengthen incident and control practices

Requirements

What you’ll need

Relevant tertiary qualification or equivalent professional experience
Significant experience in financial services operations, incident management, operational risk, remediation or a related discipline
Demonstrated people leadership experience, including coaching specialists and managing work across competing priorities
Experience working with senior stakeholders across multiple business areas in a regulated environment
Sound understanding of risk management principles, incident governance and legislative or regulatory obligations in financial services
Strong analytical skills, sound judgement and the ability to make risk-based decisions in complex situations

Benefits

Comp & perks

Professional development opportunities
Vibrant and inclusive culture
Supportive leaders
Range of career opportunities
Benefits and rewards to enhance well-being