Insurance Operations Coordinator – Entertainment Practice

Marsh McLennan

Insurance Operations Coordinator at Marsh responsible for processing documents and supporting clients in a hybrid capacity. Requires collaboration with office teams in New York, Los Angeles, Miami, and other locations.

Posted 7/14/2026full-timeNew York City • California, Florida, New York • 🇺🇸 United StatesJuniorMid-Level💰 $92,500 - $197,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in administrative support and customer service within the insurance sector, with a strong focus on quality assurance, organizational skills, and effective communication. Capable of managing multiple priorities while adhering to company policies and performance standards.

Highest-signal resume keywords

Administrative SupportCustomer ServiceMicrosoft Office ProficiencyProperty & Casualty Broker's LicenseAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative SupportCustomer ServiceMicrosoft OfficeProprietary ApplicationsData Management

Soft Skills

Organizational SkillsMulti-taskingOral CommunicationWritten Communication

Tools & Technologies

MdocMART

Certifications & Qualifications

Property & Casualty Broker's License

Industry Keywords

InsuranceService Level AgreementsKey Performance IndicatorsQuality Assurance

About the role

Key responsibilities & impact

Ensure timely and accurate production/processing of complex documents/information, including follow-up for quality assurance, maintenance, and reports
Maintain a basic understanding of the core aspects of relevant insurance and related legislation (customer awareness) and strengthen established relationships
Contribute to the achievement of Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives
Provide support to team and comply with procedures
Adheres to Company policies and performance standards

Requirements

What you’ll need

Associate College Degree
Minimum 2 - 3 years administrative support or customer service background, preferably in commercial lines insurance
Obtain Property & Casualty broker’s license within 1 year
Proficient in Microsoft Office applications (e.g., Word, Excel, PowerPoint, Outlook)
Familiarity with or ability to learn proprietary applications/databases (e.g., Mdoc & MART)
Ability to handle multiple priorities in a fast-paced team environment
Deep attention to details required
Sturdy organizational/multi-tasking skills, as well as excellent oral and written communication skills

Benefits

Comp & perks

Competitive pay and full benefits package – starting day one (medical, dental, vision, life insurance, 401k match AND contribution)
Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan