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Senior Incident Manager
Marsh McLennanSenior Incident Manager at Mercer managing incidents from lodgement to closure. Overseeing rectification activities and coordinating with stakeholders in a dynamic team environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in incident management, root cause analysis, and stakeholder engagement within the financial services sector. Proven ability to lead projects and communicate complex topics effectively while ensuring compliance with regulatory requirements.
Highest-signal resume keywords
Incident ManagementRoot Cause AnalysisStakeholder EngagementProject LeadershipFinancial Services Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ManagementRoot Cause AnalysisImpact AssessmentRemediation PlanningSuperannuation KnowledgeInsurance Knowledge
Soft Skills
Stakeholder ManagementInfluencing SkillsCommunication SkillsSelf-StarterTeam Collaboration
Certifications & Qualifications
Relevant Tertiary QualificationPostgraduate Qualification
Industry Keywords
Financial ServicesSuperannuationInsurance
About the role
Key responsibilities & impact- Manage incidents end-to-end from lodgement through to closure.
- Conduct and facilitate root cause analysis to identify preventive measures.
- Oversee rectification activities including impact assessment and remediation planning.
- Coordinate and engage with stakeholders across multiple business functions.
- Support reporting to regulators and internal stakeholders.
Requirements
What you’ll need- Relevant tertiary or postgraduate qualification.
- Minimum 5 years’ experience in the financial services industry.
- Knowledge of Superannuation and Insurance in Super.
- Strong product and business acumen.
- Proven experience leading small projects or improvement initiatives.
- Excellent stakeholder management, influencing skills, and ability to communicate complex topics clearly.
- Self-starter comfortable working in a small, dynamic team environment.
Benefits
Comp & perks- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture