Senior Incident Manager

Marsh McLennan

Senior Incident Manager at Mercer managing incidents from lodgement to closure. Overseeing rectification activities and coordinating with stakeholders in a dynamic team environment.

Posted 7/10/2026full-timeSydney • 🇦🇺 AustraliaSeniorWebsite

About the role

Key responsibilities & impact

Manage incidents end-to-end from lodgement through to closure.
Conduct and facilitate root cause analysis to identify preventive measures.
Oversee rectification activities including impact assessment and remediation planning.
Coordinate and engage with stakeholders across multiple business functions.
Support reporting to regulators and internal stakeholders.

Requirements

What you’ll need

Relevant tertiary or postgraduate qualification.
Minimum 5 years’ experience in the financial services industry.
Knowledge of Superannuation and Insurance in Super.
Strong product and business acumen.
Proven experience leading small projects or improvement initiatives.
Excellent stakeholder management, influencing skills, and ability to communicate complex topics clearly.
Self-starter comfortable working in a small, dynamic team environment.

Benefits

Comp & perks

Professional development opportunities
Interesting work
Supportive leaders
Vibrant and inclusive culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Incident ManagementRoot Cause AnalysisImpact AssessmentRemediation PlanningSuperannuation KnowledgeInsurance Knowledge

Soft Skills

Stakeholder ManagementInfluencing SkillsCommunication SkillsSelf-StarterTeam Collaboration

Certifications

Relevant Tertiary QualificationPostgraduate Qualification