Employee Health & Benefits Client Manager

Marsh McLennan

Employee Health & Benefits Client Manager managing relationships and benefits programs for clients. Overseeing program administration, compliance, and vendor management in a hybrid role.

Posted 7/8/2026full-timeNashville • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Client Relationship Management: Build and maintain strong relationships with clients, serving as the primary point of contact for all health and benefits inquiries and issues.
Program Administration: Oversee the implementation and administration of employee health and benefits programs, including health insurance, dental, vision, and wellness initiatives.
Strategic Planning: Collaborate with clients to assess their needs and develop tailored benefits solutions that align with their organizational goals and budget.
Compliance Oversight: Ensure that all health and benefits programs comply with federal and state regulations, including ERISA, HIPAA, and ACA requirements.
Reporting and Analysis: Prepare and present reports on benefits utilization, claims trends, and program effectiveness to clients, providing insights for decision-making.
Vendor Management: Liaise with insurance carriers and vendors to negotiate contracts, resolve issues, and ensure the delivery of services meets client expectations.
Open Enrollment Support: Lead the open enrollment process, including communication strategies, employee education, and enrollment logistics.
Training and Development: Provide training and support to clients and their employees on benefits programs, changes, and best practices.
Problem Resolution: Address and resolve any client issues related to claims, plan administration, and service delivery in a timely manner.
Team Collaboration: Work closely with internal teams, including sales, underwriting, and compliance, to ensure seamless service delivery and client satisfaction.
Account Servicing: Assist the Employee Health & Benefits Producer and team in servicing existing accounts, including renewals and maintaining customer files.
Communication Materials: Develop communication materials, including Benefit Enrollment Guides, and coordinate employee enrollment meetings.
Documentation Review: Review Summary Plan Documents (SPDs) and agreements/contracts for accuracy and assist clients with resources related to HIPAA, COBRA, FLEX, ERISA, etc.
Enrollment Management: Verify accuracy and completion of enrollment applications and transmit to carriers, assisting policyholders with claim forms, policy changes, and cancellations.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Human Resources, or a related field preferred.
3-5 years of experience in employee benefits, insurance, or account management, preferably in a brokerage or agency environment.
Strong knowledge of health and benefits regulations and industry trends.
Excellent communication, negotiation, and interpersonal skills.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Strong analytical and problem-solving abilities.
Ability to manage multiple projects and priorities effectively.
A commitment to providing exceptional client service.
Life & Health resident agents license required

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Employee BenefitsHealth InsuranceClaims AnalysisRegulatory ComplianceProject Management

Soft Skills

Communication SkillsNegotiation SkillsInterpersonal SkillsAnalytical SkillsProblem-Solving Abilities

Certifications

Life & Health Resident Agents License