Client Director – Business Insurance

Marsh McLennan

Client Director managing client relationships within an assigned book-of-business at Marsh McLennan Agency. Overseeing service delivery and maintaining high client retention rates in business insurance.

Posted 7/7/2026full-timeLivonia • Missouri • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management and strategic direction for commercial programs, with a strong focus on maintaining high client retention rates and delivering timely, accurate client services. Proficient in coordinating multiple projects while leveraging analytical and problem-solving skills.

Highest-signal resume keywords

Client Relationship ManagementCommercial Lines ExpertiseProject Planning and ManagementAnalytical SkillsState Property/Casualty Insurance License

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client ManagementCommercial Programs StrategyProblem SolvingMulti-TaskingAnalytical Skills

Soft Skills

Organizational SkillsCommunication Skills

Tools & Technologies

Microsoft Office Suite

Certifications & Qualifications

State Property/Casualty Insurance License

Industry Keywords

Client RetentionBook of BusinessRelationship ManagementCommercial LinesSales Process

About the role

Key responsibilities & impact

Overall responsibility for the client relationship within an assigned book-of-business.
Establishing and maintaining excellent internal and external relationships.
Seeking and understanding the client’s needs.
Managing the team responsible for delivering all aspects of our services.
Participate in the sales process.
Maintain a high client retention rate and maintain a book of business that meets or exceeds the target book of business size over time.

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience required.
In-depth working knowledge of commercial lines with 10+ years of industry experience and demonstrated relationship management skills with 3+ years of client management responsibilities.
Experience establishing strategy and direction for commercial programs.
Ability to coordinate multiple projects while ensuring timely and accurate client deliverables, with effective problem solving and resolution skills.
Strong organizational, project planning and management, analytical and multi-tasking skills.
Proficiency with Microsoft Office suite required.
State Property/Casualty insurance license required.

Benefits

Comp & perks

Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid work
Charitable contribution match programs
Stock purchase opportunities