Policy Servicing Operations Leader

Marsh McLennan

Operations leader managing policy servicing across US-based clients in a hybrid role. Overseeing workflow management, service delivery, and operational performance for multi-country teams.

Posted 7/7/2026full-timeAustin • Texas • 🇺🇸 United StatesSenior💰 $143,500 - $305,500 per yearWebsite

About the role

Key responsibilities & impact

Drive the strategy, execution, and continuous improvement of policy servicing operations
Oversee end-to-end workflow management, service delivery, and operational performance
Own and improve performance outcomes through a consistent operational scorecard
Design and optimize the multi-country workflow operating model
Build and lead a geographically distributed leadership team
Drive process excellence and transformation through standardization, automation, digitization
Act as a senior operations partner to US client service teams and account leadership

Requirements

What you’ll need

15+ years of progressive operations leadership experience
7+ years leading large, multi-site or multi-country teams
Deep knowledge of insurance brokerage operations
Demonstrated experience leading offshore and/or nearshore delivery models
Proven track record delivering operational transformation and measurable performance improvement
Industry designations such as CPCU, ARM, AINS, or equivalent
Lean Six Sigma certification (Black Belt or Master Black Belt) and a strong continuous improvement toolkit
Experience in a Global Capability Center (GCC) or shared services environment, with familiarity with policy administration platforms

Benefits

Comp & perks

Health and welfare benefits
Tuition assistance
401K savings and other retirement programs
Employee assistance programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Operational Performance ImprovementWorkflow ManagementProcess ExcellenceOperational Scorecard DevelopmentTransformation Strategy

Soft Skills

LeadershipCollaborationCommunication

Certifications

CPCUARMAINSLean Six Sigma Black BeltLean Six Sigma Master Black Belt