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Senior Digital Analyst
Marsh McLennanSenior Digital Analyst driving digital initiatives at Marsh, collaborating with cross-functional teams for actionable insights and solutions.
About the role
Key responsibilities & impact- Deliver engaging product demonstrations and training to existing and prospective clients.
- Collaborate with stakeholders to gather, document, and prioritise detailed business requirements for digital projects.
- Analyse business processes, user journeys, and market trends to identify opportunities for digital improvements.
- Translate complex business needs into clear technical specifications, acceptance criteria, and user stories.
- Work closely with developers, UX designers, QA, and other team members to ensure successful implementation.
- Perform data analysis to surface insights that inform product decisions and measure outcomes.
- Lead and execute user acceptance testing to confirm solutions meet business and quality standards.
- Monitor product performance and recommend iterative improvements based on data.
- Lead change management activities to drive adoption of new digital solutions, including stakeholder engagement and communications.
- Develop and deliver training programs and documentation for end users.
- Mentor and guide junior analysts and team members.
- Stay current with digital best practices, UX/UI trends, and emerging technologies relevant to our industry.
- Occasionally participate in calls outside standard business hours to collaborate with international teams.
Requirements
What you’ll need- Bachelor’s degree in Business, Computer Science, Information Systems, Data Science, or related field; Master’s degree desirable.
- 5+ years’ experience as a Business Analyst on digital-focused projects.
- Deep practical knowledge of Property, Liability and other insurance industry practices, products, and processes.
- Strong problem-solving, critical thinking, and stakeholder management skills.
- Detail-oriented with the ability to manage competing priorities and deadlines.
- Certification in Business Analysis (e.g., CBAP) or equivalent.
- Familiarity with UX/UI principles and user-centered design practices.
Benefits
Comp & perks- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Business Requirements GatheringTechnical Specification DevelopmentUser Journey AnalysisDigital Improvement IdentificationUX/UI Principles Familiarity
Soft Skills
Problem-SolvingCritical ThinkingDetail-OrientedMentoringCollaboration
Certifications
CBAP