Operations Specialist – Communication Consultants

Marsh McLennan

Operations Specialist ensuring effective operations within Mercer’s Career Communication team. Managing inquiries, workflows, and financial processes in a hybrid work environment.

Posted 5/28/2026full-timePortland • Missouri, Oregon, Tennessee, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $66,200 - $132,500 per yearWebsite

About the role

Key responsibilities & impact

Act as primary contact for field consultants, handling Hub inquiries on pricing, services, scoping, and engagement models, and triaging ad-hoc or complex questions to the right team member
Manage end-to-end intake and assignment of requests, ensuring clear scope, prioritization, and routing to appropriate resources
Assign and coordinate team capacity—matching writers, analysts, project managers, and vendors to work based on availability, skills, and project complexity—while partnering with leads to balance workloads
Maintain and operate workflow systems, intake forms, trackers, SOPs, and documentation; execute standard processes reliably and implement documented process improvements
Oversee financial and vendor operations including invoicing, PO setup, billing coordination, payment reconciliation, and tracking core metrics (utilization, billing, margins) to support leadership reporting
Coordinate cross-team deliverables and onboarding logistics (contractor ramp-up, tech setup), resolve routine operational issues, and escalate staffing or process risks to Hub leadership

Requirements

What you’ll need

Bachelor's degree in English, business, communication, journalism, human resources, or related field of study
A minimum of 5 years’ extensive experience optimizing daily workflows, resources, and processes
Experience with client and vendor invoicing
Detail-oriented individual with excellent organizational and project management skills, plus ability to prioritize and handle multiple tasks with concurrent deadlines

Benefits

Comp & perks

Health and welfare benefits
Tuition assistance
401K savings
Other retirement programs
Employee assistance programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

workflow systemsintake formstrackersSOPsinvoicingbilling coordinationpayment reconciliationcore metrics tracking

Soft Skills

organizational skillsproject management skillsdetail-orientedability to prioritizeability to handle multiple taskscommunication skills

Certifications

Bachelor's degree