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Marsh McLennan

Client Services Manager – Employee Health & Benefits

Marsh McLennan

Client Services Manager leading the Employee Health & Benefits team at Marsh McLennan Agency. Delivering exceptional client service and developing a high-performing service team in a collaborative culture.

Posted 5/24/2026full-timeSchaumburg • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $92,400 - $172,100 per yearWebsite

About the role

Key responsibilities & impact
  • Lead and inspire a service team to deliver exceptional client service
  • Help team members find creative and efficient solutions
  • Coach producers and account executives on developing and maintaining productive working relationships with service team members
  • Drive consistent execution of our client service platform
  • Play a key role in setting team goals, supporting projects to improve operations, and fostering a collaborative and innovative team environment

Requirements

What you’ll need
  • 3+ years of experience as an Account Manager or in a similar role within mid-market Employee Benefits at an insurance brokerage
  • Proven experience in people management, with a strong ability to onboard new colleagues, deliver consistent feedback and support professional growth
  • Strong ability to lead and develop a team to deliver outstanding client service
  • Experience working with client service platforms and driving process improvements
  • Excellent communication and coaching skills to build productive relationships internally and externally
  • Life & Health license preferred, or the ability to obtain upon hire
  • BA/BS in business, management, or related field
  • GBA, CEBS, VBS or other professional insurance designation related to Benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
people managementclient service platformsprocess improvements
Soft Skills
leadershipcoachingcommunicationrelationship buildingteam developmentproblem solvingcollaborationinnovation
Certifications
Life & Health licenseGBACEBSVBS