IT Product Support Analyst

Marsh McLennan

Analyst at Marsh working with clients and IT departments to resolve product-related issues. Providing critical support and ensuring successful project execution with minimal impact.

Posted 5/12/2026full-timeNoida • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Helps to investigate, triage, diagnose and resolve issues
Works with clients, IT departments, and suppliers
Provides support until tickets are resolved
Assists in troubleshooting activities and service issues
Supports business critical applications and monitoring
Ensures adherence to implementation and change management processes
Completes and maintains support documentation
Supports technology related projects with minimal production impact

Requirements

What you’ll need

Helps to investigate, triage, diagnose and resolve issues, working with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate.
Assists in troubleshooting activities to resolve issues reported by users, as well as troubleshoot system-triggered alerts and triage issues to the appropriate technology groups.
Supports business critical applications; ensures monitoring is in place, identifies and reports on service issues, and formulates proposals for problem resolutions and/or improvements.
Ensures all relevant implementation, support, and change management processes are adhered to (i.e. Software Development Lifecycle and Change Management).
Ensures appropriate support documentations are completed and maintained.
Supports Project Teams ensuring technology related projects are implemented successfully and on time with minimal impact to the production environment.
Arranges, schedules, and coordinates resources and activities for client specific requests.

Benefits

Comp & perks

Embracing a diverse, inclusive and flexible work environment
Collaborate with teams in the office and remotely

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingissue resolutionsupport documentationmonitoringchange managementSoftware Development Lifecycle

Soft Skills

client communicationcoordinationproblem resolutionteam support