Case Manager

Marsh McLennan

Case Manager responsible for claims management in deceased estates at Mercer. Liaising with various stakeholders for effective claim resolution and monitoring the claims process.

Posted 5/12/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Direct liaison with stakeholders such as customers, executors, beneficiaries, solicitors, advisers, insurers, and the Trustee regarding claims management for deceased estates, total and permanent disablement, permanent incapacity, and terminal illness
Take ownership of all customer requests and issues and follow them through to completion
Record and monitor case details/progress using the Case Management workflow system
Collate and review correspondence from all claimants to build a complete picture of the case
Prepare recommendations for the Trustee, ensuring compliance with rules and regulatory policy requirements

Requirements

What you’ll need

Previous claims experience
Previous experience in counseling, nursing, community services/care worker or similar field preferred but not essential
Experience in liaising with legal, product and medical practitioners preferred but not essential
Knowledge of superannuation legislation desirable
Ability to maintain confidentiality and manage each case with extreme sensitivity
Strong communication and interpersonal skills
RG 146 Compliant

Benefits

Comp & perks

Professional development opportunities
Interesting work
Supportive leaders
Vibrant and inclusive culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims managementcase managementsuperannuation legislation

Soft Skills

communication skillsinterpersonal skillsconfidentialitysensitivitystakeholder managementproblem-solving

Certifications

RG 146 Compliant