Senior Client Manager – Commercial Lines

Marsh McLennan

Senior Client Manager managing commercial insurance accounts while collaborating with various stakeholders. Ensuring timely response to client inquiries and maintaining effective client relationships.

Posted 5/3/2026full-timeScottsdale • Arizona • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Main point of contact for the client – addresses general questions, provides guidance on appropriate coverage changes and/or contractual requirements, informs/educates client on exclusions and exposures, prepares binders prior to expiration date, and resolves accounting discrepancies
Maintain contact and collaborate with internal (Sales Executives, Department Heads, Marketing personnel, Claims personnel, Accounting personnel, Loss Control personnel) and external (Clients and Insurance Companies) parties
Plan, prioritize and complete day-to-day workload taking into account new business, renewal business and day-to-day service responsibilities for the accounts assigned in a timely manner ensuring internal/external deadlines are met
Determine and coordinate the new/renewal marketing strategy for assigned clients, where applicable
Review and update applications and general information (attachments, activities, follow-up) into the agency management system for assigned books of business
Process, delegate and/or oversee audits, cancellation notices, endorsements, certificates and policy checking
Conduct all business in accordance with established policies and procedures
May attend client meetings on or off site on occasion
Other duties as assigned

Requirements

What you’ll need

6+ years in commercial lines insurance
Licensed in Arizona Property/Casualty (or ability to transfer existing license)
Ability to effectively communicate, both written and verbally, to internal and external parties
Excellent time management, organizational and multi-tasking skills with high attention to detail
Ability to build and maintain effective relationships with clients, carriers and peers
Ability to work independently and in cross-functional teams
Proficiency in Microsoft Office Products (Outlook, Word, Excel, Power Point)

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

commercial lines insuranceagency management systemauditscancellation noticesendorsementscertificatespolicy checking

Soft Skills

effective communicationtime managementorganizational skillsmulti-taskingattention to detailrelationship buildingindependencecross-functional teamwork

Certifications

Arizona Property/Casualty license