Commercial Insurance Claims Account Executive

Marsh McLennan

Claim Account Executive managing strategic client relationships and handling claims for clients at McGriff Specialty, a division of Marsh McLennan Agency. Providing educational presentations and mentoring internal consultants.

Posted 5/3/2026full-timeRichmond • North Carolina, Virginia • 🇺🇸 United StatesSeniorLead💰 $82,400 - $153,500 per yearWebsite

About the role

Key responsibilities & impact

Develop, foster strategic client relationships, understanding client's business sufficiently to provide studies and recommendations focused on specific client needs, ensuring accuracy, timeliness of client-related communications.
Handle all claims within the upper and Jumbo segments with little direct supervision.
Enhance McGriff Insurance Services Inc.'s relations with key customers; assist in the direction of carrier-provided claim adjusting services.
Confirm coverage and accurately manage claims to positive outcomes for assigned clients.
Ability to develop and produce coherent and comprehensive written responses to reservation of rights letters and coverage denials.
Provide educational presentations to both internal and external clients on various policies, coverages, management issues and emerging risk.
Aide Claim Manager as a resource by mentoring and developing internal consultants.
Conduct studies for clients in areas such as: (select as appropriate to the position) Cost of Risk Containment and Claim Mitigation.
Communicate effectively with clients and service team, so as to maintain highest level of client satisfaction with McGriff.
Participate in the development and review of service plans.
Identify, pursue appropriate business development opportunities with new and existing clients.
Maintain knowledge of insurance/risk management-related technical developments and claim trends ensuring that client studies reflect best current thinking.
Support sales and service marketing efforts related to account renewals and new business opportunities.

Requirements

What you’ll need

Bachelor's degree or equivalent work experience
Ten years of experience in a claim adjusters role or broker claim consulting role
Insurance Adjuster's License and licensed in accordance with local requirements
Multi-line claim experience
In-depth understanding of claim best practices and able to read and interpret complicated policies and insurance contracts
Understand and apply computer and communications technology applicable to the position
Superior writing skills to convey and explain complex issues and ideas
Excellent deductive reasoning skills and problem solving ability

Benefits

Comp & perks

Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid Work
Charitable contribution match programs
Stock purchase opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claims managementclaim adjustingrisk managementpolicy interpretationclaim best practicesbusiness developmentcost of risk containmentclaim mitigationwriting skillsdeductive reasoning

Soft Skills

client relationship managementcommunicationmentoringproblem solvingpresentation skillsorganizational skillsteam collaborationstrategic thinkingcustomer satisfactionleadership

Certifications

Bachelor's degreeInsurance Adjuster's License