Claims Advocacy Leader

Marsh McLennan

Claims Advocacy Leader managing claims teams in Private Client Services at Marsh McLennan Agency. Enhancing claimant experience and operational strategies for high-net-worth clients.

Posted 4/26/2026full-timeNew York City • California, Florida, Illinois, Massachusetts, New York • 🇺🇸 United StatesSenior💰 $125,000 - $233,000 per yearWebsite

About the role

Key responsibilities & impact

The Claims Advocacy Leader on the PRIVATE CLIENT SERVICES team is a foundational pillar of the Private Client Services National (PCS-N) service offering and a meaningful differentiator in the marketplace.
The PCS Claims Advocacy Leader will formulate and execute a client first vision, strategy and operational design for Claims Advocacy that enhances the claimant experience and strengthens retention.
This position will lead multiple Claims Advocacy teams and field claim executives and direct claims operations activities, including best practices, to achieve effective and efficient delivery of services.
They will synchronize CAT event responses, resources for major claims, educational offerings and capabilities across PCS regions.
As a subject matter expert the PCS Claims Advocacy Leader will lead efforts to resolve issues with insurers that protect the interests of key clients and Family Offices and retain relationships.
The position will also contribute to client and COI communications, participate in client webinars and in coordination with MMC Public Relations, serve as the face of MMA PCS Claims Advocacy to external constituents.

Requirements

What you’ll need

Preferred minimum of 10-year claims experience, preferably with Affluent and High Net Worth broker or carrier.
Knowledge of personal lines products and services, insurance practices, contracts and their application.
Experience in a customer service environment including WFH arrangements, flexible work schedules and extended work hours preferred.
Experience leading a team of claims professionals a plus
Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience.
Proven knowledge of the investigation, negotiation and settlement activities used to resolve very complex and /or high value claims.
Analytical and problem-solving skills necessary to make decisions and resolve conflict in such areas as application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions
Excellent verbal and written communications skills
Ability to travel approximately 20%

Benefits

Comp & perks

Health and welfare benefits
Tuition assistance
401K savings and other retirement programs
Employee assistance programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims experiencepersonal lines productsinsurance practicesinvestigation activitiesnegotiation activitiessettlement activitiescustomer serviceclaims processconflict resolutionpolicy exclusions

Soft Skills

analytical skillsproblem-solving skillscommunication skillsteam leadershipcustomer needs assessmentservice excellencestrategic visionoperational designrelationship managementeducational offerings