Case Manager, Account Handler

Marsh McLennan

Case Manager managing a wide range of risks while handling client relationships in insurance at Marsh Corporate. Specialising in insolvencies and ensuring exceptional service delivery in a hybrid work environment.

Posted 4/17/2026full-timeBirmingham • 🇬🇧 United KingdomJuniorWebsite

About the role

Key responsibilities & impact

Handle a wide range of risks of all sizes
Manage client cases with a focus on service excellence
Ensure compliance with policies and service level agreements
Collaborate closely with Client Service Directors
Deliver exceptional client service across all aspects of account management
Actively identify opportunities for expanded client services

Requirements

What you’ll need

Proven experience in an insurance role such as an Account Handler, Broker or Underwriter
Strong understanding of commercial insurance policies
Proactive approach to problem-solving and client service
Dynamic with client facing experience
Strong interpersonal and communication skills
Cert CII qualified or actively studying towards it (preferred)

Benefits

Comp & perks

Professional development opportunities
Interesting work
Supportive leaders
Vibrant and inclusive culture
Range of career opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

commercial insurance policies

Soft Skills

service excellenceproblem-solvingclient serviceinterpersonal skillscommunication skills

Certifications

Cert CII