Rectification Analyst
Marsh McLennan
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • Australia
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About the role
- Lead incident rectification activities including root cause investigation, customer impact assessment, and remediation planning and execution
- Collaborate closely with Incident Managers and stakeholders across Risk, Compliance, GSD, Trustee Office, Product, Transformation, and Technology teams to ensure effective incident resolution
- Support accurate breach and investigation reporting to regulators and internal stakeholders
- Contribute to the design and implementation of preventive measures and enhanced controls to reduce future operational errors
- Assist with peer review, coaching, and continuous improvement of rectification processes within the Incidents Team
Requirements
- Relevant experience in incident management or rectification within a financial services or regulated environment
- Strong analytical skills with the ability to investigate root causes and assess customer and fund impacts
- Effective stakeholder engagement and communication skills
- Ability to work collaboratively in a dynamic team environment focused on compliance and operational risk
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture
- Range of career opportunities
- Benefits and rewards to enhance well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident managementroot cause investigationremediation planningbreach reportinginvestigation reportingpreventive measuresoperational error reduction
Soft Skills
analytical skillsstakeholder engagementcommunication skillscollaborationcoachingcontinuous improvement