Senior Analyst – Onsite Technical Support
Marsh McLennan
full-time
Posted on:
Location Type: Hybrid
Location: Pune • 🇮🇳 India
Visit company websiteJob Level
Senior
About the role
- Provide technical support to end users physically or remotely
- Respond to incidents within SLA
- Build and configure computers
- Provide onsite support at TechStop
- Assist in the setup and operation of audio-visual hardware
- Document and maintain accurate records of support requests
Requirements
- Experience in providing technical support to end users
- Proficiency in troubleshooting hardware and software issues
- Excellent interpersonal, written, and oral communication skills
- Knowledge of audio-visual hardware and office telephony systems
- Familiarity with corporate Incident Management Systems
Benefits
- Hybrid work environment
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootinghardware issuessoftware issuesaudio-visual hardwareoffice telephony systemscomputer configurationincident management
Soft skills
interpersonal skillswritten communicationoral communication