Business Relationship Manager – Sales
Marsh McLennan
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut, New York, North Carolina, Ohio, Virginia, West Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $87,800 - $153,700 per year
Job Level
Mid-LevelSenior
About the role
- Fostering and managing relationships between MMA Tech and its key stakeholders, including clients, partners, and internal teams.
- Developing and implementing strategies that enhance stakeholder engagement and satisfaction, ensuring that business needs are understood and met effectively.
- Partnering with business units to identify pain points, strategic themes, and KPIs
- Developing product and technology roadmaps focused on delivering strategic value and business outcomes
- Liaising between Tech and Business teams to create Business and Product Requirements and maintaining visibility into the broader integrated technology roadmap to optimize solutions
- Experience design - ensuring that interactions with stakeholders are seamless and impactful.
- Prioritizing requests and align them with organizational capabilities and resources.
- Customer Focus - leverage various customer feedback methodologies and qualitative assessments to drive innovation and incorporate the voice of the customer into solutions.
- Monitoring stakeholder feedback to identify areas for improvement, implementing strategies that drive customer satisfaction.
- Staying informed about industry trends and best practices and continuously refining approach to business relationship management.
Requirements
- Business Acumen: Understanding of E2E Sales and Marketing processes, with ability to identify gaps and improvements within existing operational and technical processes.
- Business Analytics: Able to synthesize key insights from disparate and large data sets. Generate business cases and recommendations using data driven methodologies
- Product Management: Hands on experience with Salesforce or other CRM, as well as experience defining Product requirements and collaborating with Technical, Data, and Development teams to identify solutions.
- Communication Skills: Exceptional verbal and written communication skills, with the ability to influence and persuade stakeholders across various levels of the organization
- Strategic Partnership Development: Proven experience in developing and nurturing strategic partnerships with stakeholders across various functions, ensuring effective communication and alignment of goals
- Stakeholder Engagement: Experience engaging with both internal and external stakeholders, effectively communicating complex concepts and facilitating discussions to drive consensus and collaboration
- Project Management: Familiarity with project management methodologies to support the successful delivery of initiatives that meet business needs and objectives
- Change Management: Experience in leading change management efforts, ensuring smooth transitions and stakeholder buy-in for new processes and initiatives
- Problem-Solving Skills: Strong analytical and problem-solving abilities, with a track record of identifying and addressing challenges that impact business performance and relationships
- Experience Design: Expertise in experience design principles, ensuring that stakeholder interactions are engaging and aligned with organizational goals
- Product Management: Experience in defining Product requirements and collaborating with Technical, Data, and Development teams to identify solutions.
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Remote work
- Charitable contribution match programs
- Stock purchase opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Business AnalyticsProduct ManagementSalesforceCRMData-driven methodologiesProject ManagementChange ManagementExperience Design
Soft skills
Communication SkillsProblem-Solving SkillsCustomer FocusStakeholder EngagementStrategic Partnership Development