Marsello

Customer Success Manager

• Be the go-to person for a portfolio of retail and hospitality brands
• Help brands get real value out of Marsello
• Review customer health data and prevent churn proactively
• Turn data into clear, actionable advice for brands
• Run video calls with customers to share best practices in loyalty, email, and SMS marketing
• Champion customers internally and celebrate their wins
• Keep CRM notes sharp and up to date
• Gather feedback and feature requests for the Product team
• Be a trusted voice for beta features and early access programs
• Answer customer questions with speed and care
• Run product training sessions when needed
• Stay on top of the latest in marketing and customer success best practice