Customer Support

• Provides superior customer service and remains solution driven with all customers and/or customer concerns.
• Provide phone coverage within the queue
• Handles customer issues, as needed, to ensure quality customer service.
• Effectively uses multiple software systems to service accounts.
• Demonstrates proficiency in all products and is seen as a knowledgeable resource in all product categories.
• Investigates customer issues and finds appropriate solutions.
• Takes incoming calls and places orders for supplies or consumables, or handles inquiries as requested.
• Manages appropriate distributor relationships and other partnerships.
• Updates data in Salesforce.com and sets up new accounts.
• Communicates potential sales opportunities via leads to appropriate teams.
• Other duties as assigned.

Customer Support Specialist

Customer Support Specialist