Mars

Customer Support Specialist

Mars

full-time

Posted on:

Location Type: Office

Location: Loveland • California, Colorado, New York • 🇺🇸 United States

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Salary

💰 $21 - $25 per hour

Job Level

JuniorMid-Level

Tech Stack

SFDC

About the role

  • Provides superior customer service and remains solution driven with all customers and/or customer concerns.
  • Provide phone coverage within the queue
  • Handles customer issues, as needed, to ensure quality customer service.
  • Effectively uses multiple software systems to service accounts.
  • Demonstrates proficiency in all products and is seen as a knowledgeable resource in all product categories.
  • Investigates customer issues and finds appropriate solutions.
  • Takes incoming calls and places orders for supplies or consumables, or handles inquiries as requested.
  • Manages appropriate distributor relationships and other partnerships.
  • Updates data in Salesforce.com and sets up new accounts.
  • Communicates potential sales opportunities via leads to appropriate teams.
  • Other duties as assigned.

Requirements

  • High school diploma required
  • Associates degree in business or veterinary related field, or equivalent related experience preferred
  • Minimum of 2 years’ experience in call center environment is preferred
  • Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred
  • Excellent customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions.
  • Strong organizational skills and attention to detail.
  • Demonstrated ability to approach problems and find appropriate solutions.
  • Ability to work effectively in a team environment.
  • Ability to adapt and be flexible in a variety of situations.
  • Displays strong oral and written communication, especially over the telephone, with both internally and externally customers.
  • Accurate and efficient data entry skills.
  • Intermediate ability with Microsoft Office Suite, Internet Software and E-mail required.
  • Intermediate ability with Salesforce.com or similar CRM (Customer Relationship Management) preferred.
  • Ability to maintain quality assurance metrics for queue as determined by Customer Support Leadership and the Support Enablement Team.
Benefits
  • Paid Time Off & Holidays
  • Medical, Dental, Vision (Multiple Plans Available)
  • Basic Life (Company Paid) & Supplemental Life
  • Short and Long Term Disability (Company Paid)
  • Flexible Spending Accounts/Health Savings Accounts
  • Paid Parental Leave
  • 401(k) with company match
  • Tuition/Continuing Education Reimbursement
  • Life Assistance Program
  • Pet Care Discounts

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entrycustomer serviceproblem solvingsales order processingquality assurance metrics
Soft skills
patiencelisteningorganizational skillsattention to detailteamworkadaptabilityoral communicationwritten communication
Certifications
high school diplomaassociates degree in business or veterinary related field