Retail Operations Manager

Mars

Retail Operations Manager supporting retail execution for the Specialty business at Mars. Driving operational excellence and ensuring field teams succeed in retail execution.

Posted 6/3/2026full-timeFranklin • Arizona, Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Execute retail operations priorities supporting the Specialty business and ensure successful deployment of execution programs across broker and field teams.
Partner closely with the Senior Retail Execution Manager to operationalize retail execution strategies, field priorities, and execution plans.
Support broker execution by driving operational readiness, communication, accountability, and execution follow-through.
Monitor field activity, execution performance, and compliance against established priorities, KPIs, and coverage expectations.
Identify execution gaps, operational risks, and in-store opportunities and drive timely corrective actions.
Partner with broker field leaders on a weekly basis to present and ensure priorities are understood, execution barriers are escalated, and follow-up actions are completed for your retailers and account teams.
Serve as an embedded operational partner to the Specialty Account Teams, translating business priorities into executable field actions.
Coordinate with sales, marketing, supply chain, and broker stakeholders to support successful activation of customer initiatives.
Track and report against key retail execution metrics, including coverage, activity completion, execution quality, issue resolution, and account-specific priorities.
Utilize data and operational reporting to inform decisions, improve execution quality, and support business objectives.
Ensure retail execution programs are ready for deployment by confirming timelines, communication, field instructions, materials, and success measures.
Resolve operational challenges impacting Walmart retail execution and escalate broader issues to the Senior Retail Execution Manager when enterprise-level decisions are required.
Maintain clear action logs, issue trackers, and follow-up routines to ensure accountability and timely resolution.

Requirements

What you’ll need

Bachelor’s degree in business administration, Retail Management, or a related field; MBA preferred.
5+ years of experience in retail operations management.
Proven leadership experience with a focus on driving operational excellence and team performance.
Strong analytical skills, with the ability to interpret data and make data-driven decisions.
Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.

Benefits

Comp & perks

A strong focus on learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

retail operations managementdata analysisKPI monitoringexecution performance trackingoperational readinessissue resolutionexecution quality improvementbusiness prioritizationcustomer initiative activationoperational reporting

Soft Skills

leadershipcommunicationinterpersonal skillsanalytical thinkinginfluencingstakeholder engagementaccountabilityteam performance managementproblem-solvingcollaboration

Certifications

Bachelor’s degree in business administrationBachelor’s degree in Retail ManagementMBA