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About the role
Key responsibilities & impact- Monitor and resolve errors across all operating systems, including SAP.
- Act as the primary contact for system issues, manage user onboarding, and handle setup for new partners, coordinate system changes and upgrades across the Supply Chain team.
- Build and maintain strong relationships with all internal and external customers.
- Proactively manage customer queries with timely and effective communication.
- Support and co-lead supply chain improvement initiatives and automation projects.
- Prepare data and provide insights for our S&OP+ process and customer planning meetings.
- Participate in high-level customer collaboration, including joint business planning alongside senior managers.
- Oversee the process for finished goods donation and destruction.
- Manage aged, obsolete, and blocked inventory, and collaborate with our charity partners.
- Prepare for and participate in all audits related to Supply Chain systems and processes.
Requirements
What you’ll need- Customer-centric professional dedicated to understanding and meeting customer needs.
- Analytical thinker with a knack for investigating and resolving system-based issues.
- Proactive problem-solver who takes initiative to drive improvements.
- Strong collaborator, ready to work with cross-functional teams and external partners.
- Ambitious and eager to develop into a strategic leadership role.
Benefits
Comp & perks- Help craft beloved brands with a legacy of over 100 years of local manufacturing making products that people and pets will love all while helping to build a more sustainable future.
- A culture that values your contributions, fosters leadership, and recognises the impact you make.
- Shape your career with personalised development and real opportunities to grow from day one.
- Enjoy a team and business environment that is invested in helping you manage and grow your energy for work and life.
- Stay active and energised with an onsite gym and walking track.
- Convenient onsite parking for a hassle-free commute.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
error resolutionsystem managementdata preparationsupply chain improvementautomation projectsinventory managementaudit preparation
Soft Skills
customer-centricanalytical thinkingproblem-solvingcollaborationinitiativecommunication