Director, IT Lab Operations
Mars
full-time
Posted on:
Location Type: Office
Location: Viernheim • 🇩🇪 Germany
Visit company websiteJob Level
Lead
Tech Stack
Cyber Security
About the role
- Lead and coordinate IT service delivery and infrastructure support for reference labs across Europe, ensuring operational resilience and high service quality.
- Act as a strategic partner to Lab Operations leadership, identifying and resolving technology friction points that impact lab efficiency and customer experience.
- Serve as the primary point of contact for reference lab IT operations during M&A integrations, including support for TSA exit plans and system transitions.
- Evaluate existing systems, tools, and vendor relationships; recommend improvements aligned with enterprise platforms and standards.
- Partner with Global Infrastructure & Operations and Cybersecurity teams to implement best practices in monitoring, incident management, and endpoint standardization.
- Establish and document processes, metrics, and KPIs to ensure operational visibility and drive continuous improvement.
- Coach and mentor regional technical staff, helping build future-ready capabilities across the team.
- Collaborate with architecture, security, and enterprise platform teams to ensure alignment with global technology roadmaps and governance standards.
Requirements
- BA/BS degree Computer Science or equivalent degree and experience.
- 10 years of IT operations leadership experience in complex, distributed environments (healthcare, diagnostics, or regulated industries preferred)
- Strong background in lab or production environment support (preferred direct experience in reference labs or clinical diagnostics)
- Experience with service delivery improvement, ITIL practices, and infrastructure modernization
- Experience navigating M&A transitions and cross-functional integration initiatives
- Business fluent knowledge of English (additional EU languages a plus).
- Ability to travel within Europe as needed.
Benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT operations leadershipservice delivery improvementITIL practicesinfrastructure modernizationsystem transitionsincident managementmonitoringKPI establishmentprocess documentationvendor relationship management
Soft skills
strategic partnershipcoachingmentoringcollaborationproblem-solvingcommunicationorganizational skillscontinuous improvementoperational resiliencecustomer experience enhancement