Data Analytics Forensics, Litigation, Valuation Services Manager
Baker Tilly US
Tableau
Call Center Data Analyst
Mars
full-time
Posted on:
Location Type: Hybrid
Location: Loveland • Colorado, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $56,320 - $70,400 per year
Job Level
SeniorLead
Tech Stack
ETLSQLTableau
About the role
- Deliver on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support
- Collect, organize, and analyze data related to Call Center Operations
- Collaborate with leaders in a ‘user centric’ approach to tool and report building
- Own the end-to-end data lifecycle for Call Center Operations
- Build and maintain ETL processes to extract, transform, and load data
- Ensure data cleanliness, consistency, and accuracy across systems
- Develop and maintain business intelligence dashboards (e.g., Power BI)
- Conduct in-depth analysis to uncover trends, variances, and actionable insights
- Track and present key performance indicators (KPIs)
Requirements
- Bachelor’s degree in data science, Business Analytics, Statistics, or a related field (master’s degree preferred)
- 7-10+ years of experience in data analytics, ideally within a call center environment
- Proven experience operating effectively as a sole data analyst, or managing a small analytics or reporting team, ideally in healthcare, laboratory, or operations-focused environment
- Proficiency in SQL, Excel, and data visualization best practices
- Proven experience designing and managing workflows and data pipelines
- Expertise in business intelligence tools such as Power BI, Tableau, or similar platforms
- Strong knowledge of laboratory operations, test coding (e.g., LOINC) is preferred.
Benefits
- Paid Time Off & Holidays
- Medical, Dental, Vision (Multiple Plans Available)
- Basic Life (Company Paid) & Supplemental Life
- Short and Long Term Disability (Company Paid)
- Flexible Spending Accounts/Health Savings Accounts
- Paid Parental Leave
- 401(k) with company match
- Tuition/Continuing Education Reimbursement
- Life Assistance Program
- Pet Care Discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisETL processesSQLExceldata visualizationbusiness intelligencePower BITableauworkflow managementdata pipelines
Soft skills
empathetic communicationcollaborationuser-centric approachdata cleanlinessaccuracyproblem-solvinganalytical thinkingpresentation skillsteam managementcommitment
