Data Analyst

• Deliver on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support
• Collect, organize, and analyze data related to Call Center Operations
• Collaborate with leaders in a ‘user centric’ approach to tool and report building
• Own the end-to-end data lifecycle for Call Center Operations
• Build and maintain ETL processes to extract, transform, and load data
• Ensure data cleanliness, consistency, and accuracy across systems
• Develop and maintain business intelligence dashboards (e.g., Power BI)
• Conduct in-depth analysis to uncover trends, variances, and actionable insights
• Track and present key performance indicators (KPIs)

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