Vacation Planner – Call Center Inbound Sales
Marriott Vacations Worldwide
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Introduce and promote the Marriott Vacations Worldwide brands to sell vacation ownership preview packages over the phone
- Answer questions about vacation destinations and Marriott Vacations Worldwide resort facilities and services
- Check the availability of accommodations and dates, and suggest alternatives when the first choice is not available
- Promote accommodation upgrades and extra nights to drive additional revenue when available
- Follow all Marriott Vacations Worldwide call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets
- Contact an appropriate call center individual, leader or department to resolve guest calls, requests, or problems.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation
Requirements
- Confidently ask the potential owner to purchase the package
- Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor
- Verify individuals or couples meet the Marriott Vacations Worldwide eligibility requirements
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Benefits
- Work From Home opportunities possible
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
sales techniquespolite demeanorenthusiastic demeanorrelationship buildingteam supportlistening skillsproblem-solvingcustomer serviceconfidentialitycommunication