Marqeta

Lead Onboarding Project Manager

Marqeta

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $123,300 - $181,300 per year

Job Level

Senior

About the role

  • Lead onboarding projects for strategic accounts at Marqeta, a payments platform. We work with GTM, crossing Revenue, Strategy & Operations, Customer Solutions & Delivery, and Partnerships to implement for strategic accounts.
  • Role can be performed remotely within the United States or from our Oakland, CA headquarters; coordinate with cross-functional teams to ensure successful delivery of projects.
  • Act as the primary point of contact for customers during implementation; design a customized implementation approach to align with customer needs.
  • Use project management tools and methodologies to deliver projects on time and to high standards.
  • Develop deep relationships with customers and understand their objectives, challenges, and success criteria.
  • Communicate effectively in a regulated and technical environment; partner with revenue leads on customer needs.
  • Nice-to-haves include background in payments, implementation experience for enterprise customers, and tooling familiarity.

Requirements

  • Typically requires a minimum of 8 years of related experience with a Bachelor\'s degree; or 6 years and a Master\’s degree; or equivalent experience and PMI certification.
  • Customer Experience Obsessed: You take a personalized approach to your project management and know the nuances and preferences of your customer.
  • A Master of Time Management: You consistently meet deadlines through effective scheduling and resource allocation. Is able to create realistic timelines and monitor progress against key milestones.
  • Exceptionally Organized: You exhibit strong organizational abilities with meticulous attention to detail. You can manage multiple priorities simultaneously while maintaining accuracy in all project documentation and tracking systems.
  • A Natural Problem-Solver: You identify challenges proactively and implement effective solutions. You think critically to troubleshoot issues that may impact project timelines or deliverables.
  • A Relationship Builder: You develop and maintain productive working relationships and you demonstrate diplomacy when managing competing interests and priorities.
  • Strong Communicator: You demonstrate strong verbal and written communication skills with the ability to effectively convey information and ensure all stakeholders remain informed.
  • Self-Motivated: You take initiative, work independently, and are able to anticipate needs and proactively address potential roadblocks.
  • Highly Adaptable: You navigate changing priorities with ease and maintain composure during high-pressure situations. You can quickly adjust your approach based on evolving project requirements.