Marqeta

Technical Account Manager

Marqeta

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇬🇧 United Kingdom

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Salary

💰 £40,500 - £60,500 per year

Job Level

Mid-LevelSenior

About the role

  • Serve as a trusted technical and payments advisor for several strategically important customers, managing all technical aspects of Marqeta’s relationship with them throughout the customer life cycle.
  • Communicate directly with customers while collaborating cross-functionally internally to win new business, increase current business value with existing customers, and strengthen customer relationships.
  • Build expertise by learning from the Solutions Engineering, Product and Technology teams who develop and know the platform and solutions.
  • Deliver critical customer feedback to help shape the roadmap and refine our offerings.
  • Attend product and engineering meetings, providing insight and guidance as the “voice of the customer” to those teams.
  • Approach issues with empathy, putting yourself in the customer’s shoes and delivering clear recommendations to solve their problems.
  • Document your findings to train others and create standards that can be repeated across the team and organisation.

Requirements

  • 5+ years of customer-facing work experience (i.e., Technical Account Management, Solutions Engineering, or Technical Consulting) in high-tech or financial technology services, leading technical discussions and solutions in a sales engineering, implementation, or technical account management capacity
  • Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
  • Ability to execute quickly and provide quick and effective resolutions; proficient at seeing things from different angles (pros and cons, weaknesses and strengths)
  • Ability to facilitate customer collaboration and influence teams across the organisation to achieve desired customer outcomes
  • Resourceful problem solver who proactively suggests improvements and challenges the status quo
  • Ability to prioritise, manage, and deliver on multiple projects simultaneously; highly motivated and able to work unsupervised against aggressive schedules
  • Experience and/or enthusiasm learning & discussing APIs
  • Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments background, especially on the issuing side
  • Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision
Benefits
  • Premium Private Medical and Dental coverage
  • Generous time off program with additional “Floating Holiday days”
  • Retirement savings program with company contribution
  • Equity in a publicly-traded company and an Employee Stock Purchase Program
  • Monthly stipend to support our remote work model
  • Annual development stipend to support our people's growth and development
  • Family-forming benefits and up to 20 weeks of Parental Leave
  • Wellbeing programs i.e. Modern Health, HealthKick and much more…

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Technical Account ManagementSolutions EngineeringTechnical ConsultingAPIsPaymentsFintechPoint-of-SaleCustomer Relationship ManagementSales EngineeringImplementation
Soft skills
CommunicationEmpathyProblem SolvingCollaborationInfluencingPrioritizationTime ManagementResourcefulnessMotivationAdaptability