Lead Onboarding Project Manager
Marqeta
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $123,300 - $154,100 per year
Job Level
Senior
About the role
- Work with customers, payment networks, banks, vendors, and cross-functional teams to ensure program delivery with accuracy and the highest level of quality.
- Act as the primary point of contact for customers during implementation and be able to design a customized implementation approach to align with the customer's specific needs.
- Use project management tools and methodologies to deliver projects on time and to exceptional standards.
- Develop deep relationships with our customers and understand their unique business objectives, challenges, and success criteria.
- Communicate effectively in a regulated and technical environment, partnering with revenue leads on customer needs.
Requirements
- Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or equivalent experience and PMI certification.
- Customer Experience Obsessed: You take a personalized approach to your project management and know the nuances and preferences of your customer.
- A Master of Time Management: You consistently meet deadlines through effective scheduling and resource allocation. Is able to create realistic timelines and monitor progress against key milestones.
- Exceptionally Organized: You exhibit strong organizational abilities with meticulous attention to detail. You can manage multiple priorities simultaneously while maintaining accuracy in all project documentation and tracking systems.
- A Natural Problem-Solver: You identify challenges proactively and implement effective solutions. You think critically to troubleshoot issues that may impact project timelines or deliverables.
- A Relationship Builder: You develop and maintain productive working relationships and you demonstrate diplomacy when managing competing interests and priorities.
- Strong Communicator: You demonstrate strong verbal and written communication skills with the ability to effectively convey information and ensure all stakeholders remain informed.
- Self-Motivated: You take initiative, work independently, and are able to anticipate needs and proactively address potential roadblocks.
- Highly Adaptable: You navigate changing priorities with ease and maintain composure during high-pressure situations. You can quickly adjust your approach based on evolving project requirements.
- Nice-To-Haves: Background in payments, credit products or financial services; Experience with implementation projects for enterprise customers; Experience with Smartsheets, Jira, Salesforce, and other collaboration tools; Experience supporting Revenue-facing teams in a POD sales structure.
Benefits
- Multiple health insurance options
- Flexible time off – take what you need
- Retirement savings program with company contribution and after tax contributions
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
- Free therapy sessions, financial and professional coaching, and legal advice
- Monthly stipend to support our remote work model
- Annual “development dollars” to support our people growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementimplementationresource allocationtime managementproblem-solvingcritical thinkingdocumentationtracking systems
Soft skills
customer experienceorganizational abilitiesrelationship buildingcommunication skillsself-motivatedadaptabilityattention to detail
Certifications
PMI certification