Maronda Homes

Online Sales Consultant

Maronda Homes

full-time

Posted on:

Location Type: Remote

Location: Pennsylvania • United States

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About the role

  • Respond promptly to all inbound leads via phone, email, and digital platforms (target: within 15 minutes)
  • Qualify prospects and maintain consistent follow-up until an appointment is secured
  • Schedule and coordinate on-site appointments with community sales teams
  • Guide prospects to the most suitable communities, floorplans, and offerings
  • Deliver a high-quality, personalized experience for all prospects
  • Build rapport and trust through effective communication
  • Educate buyers on communities, products, pricing, and incentives
  • Direct customers to appropriate resources or team members when needed
  • Maintain accurate and up-to-date lead records in the CRM system
  • Serve as a subject matter expert on CRM usage and best practices
  • Track and report lead activity, conversion rates, and performance metrics
  • Analyze data and provide recommendations to improve lead conversion and customer experience
  • Collaborate closely with marketing and on-site sales teams to ensure a seamless customer journey
  • Maintain current knowledge of all communities, products, and incentives within the division
  • Support team initiatives and complete additional projects as assigned
  • Exercise sound judgment and independent decision-making in customer interactions

Requirements

  • Strong written and verbal communication skills
  • Ability to work independently and manage multiple priorities
  • Availability to work evenings, weekends, and extended hours as needed
  • Attendance at all mandatory meetings
  • Travel: 5–10 days per quarter
  • Bilingual (English/Spanish) preferred
  • Strong organizational, analytical, and problem-solving skills
  • High attention to detail and ability to manage multiple tasks simultaneously
  • Proficiency with CRM systems and digital communication tools
  • Ability to work both independently and collaboratively
  • Positive attitude and ability to engage with diverse personalities
  • Strong internet and technology proficiency.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM systemsdata analysislead conversionperformance metricscustomer experience
Soft Skills
written communicationverbal communicationorganizational skillsanalytical skillsproblem-solving skillsattention to detailindependent decision-makingcollaborationpositive attituderapport building