Technical Trainer – Internal Virtual Training

Marmon Holdings, Inc.

Technical Trainer developing and delivering virtual training programs to enhance technical capabilities for foodservice equipment support. Focusing on diagnostics and improving service documentation for better operational outcomes.

Posted 7/11/2026full-timeBrooklyn Park • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $86,640 - $129,960 per yearWebsite

About the role

Key responsibilities & impact

Design and deliver structured virtual technical training programs for:
New hire onboarding
Ongoing capability development
Advanced diagnostic training
External Technicians
Facilitate engaging, interactive virtual sessions to reinforce:
Diagnostic troubleshooting
Equipment functionality
Service workflows and tools
Ensure training is clear, consistent, and aligned to operational expectations
Develop and deliver training that improves:
First-time resolution
Escalation quality
Case ownership discipline
Strengthen diagnostic skills across Technical Case Owners
Partner with MFT Aftermarket teams to identify:
Skill gaps driving repeat contact or escalation
Knowledge gaps in products, systems, or workflows
Prioritize training based on real service demand and business impact
Develop and maintain a library of content including technical documents, work instructions, technical job aids and training materials
Ensure all content is accurate, up to date, and easy to use
Content is structured for technical service use, training reinforcement, and real-world troubleshooting application
Partner with Engineering to identify product updates, common failure modes, and design changes
Partner with Support teams to align training with operational workflows and expectations
Engage with Field/ASA teams to:
Incorporate field insights into training content
Ensure training reflects real-world application and service execution
Measure effectiveness of training through:
Performance trends (FTR, escalations, repeat calls)
Learner performance evaluations
Continuously refine training content and delivery methods to meet business needs
Support frontline leaders and technical case owners in reinforcing training concepts
Provide targeted coaching sessions for individuals or groups with identified gaps
Reinforce consistent use of:
Tools
Diagnostic processes
Standard work

Requirements

What you’ll need

Bachelor’s or Associate's degree in a technical field (electronics, refrigeration, electrical systems, Learning and Development, or related) or equivalent experience
4–7+ years of experience in:
Technical support
Field service
Training or capability development
Technical writing or development of service documentation
Strong experience in:
Equipment diagnostics and troubleshooting
Contact center or service operations environments
Instructional design and curriculum development expertise (ADDIE model)
Audio/Video/eLearning Authoring/Virtual Training Tools (Storyline, Rise, Captivate)
Strong technical expertise and diagnostic capability
Technical writing, and content development
Ability to translate complex technical concepts into clear, teachable content service-ready documents for technical support and field use
Strong facilitation and virtual training delivery skills
Data-driven mindset for identifying training needs and measuring effectiveness
Strong communication and stakeholder collaboration skills
Continuous improvement mindset

Benefits

Comp & perks

Medical, Dental, Vision, and Prescription Drug insurance plans
Access to a Health Advocate who is an expert in Marmon’s health plan and can help you select the best health benefits for you and your family
Tax advantaged spending accounts for health and dependent care expenses
Wellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning
Generous paid time off for personal use, holidays, and parental leave
Company-sponsored life insurance
401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account, whether or not you contribute on your own
Financial and retirement advising

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportField ServiceTraining DevelopmentEquipment DiagnosticsTroubleshootingInstructional DesignCurriculum DevelopmentTechnical WritingData AnalysisPerformance Measurement

Soft Skills

Strong CommunicationStakeholder CollaborationFacilitation SkillsContinuous Improvement Mindset