Customer Service Manager

Marmon Holdings, Inc.

Manager of Customer Service overseeing customer service team and operations for EXSIF, a Marmon Holdings company. Ensuring effective customer relationships and performance through continuous improvement strategies.

Posted 5/21/2026full-timeHouston • Texas • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Organize and manage the customer service team to handle incoming inquiries from external and internal customers.
Identify opportunities to deliver more comprehensive service offerings to customers.
Oversee the contracts process and ensure timely response to customers working with the contracts team.
Manage internal credit reviews and coordinate approvals with relevant stakeholders.
Manage, coach, and develop customer service and collections employees.
Define roles and responsibilities within the team to enhance customer relationships and support the sales team.
Set and manage annual objectives and performance of the team.
Review operational processes related to customer service and collections while identifying opportunities for improvements.
Coordinate and manage customer service projects and initiatives.
Collaborate with cross-functional teams, including marketing, finance and IT for process improvement initiatives.
Manage KPIs for both service and collections.
Build requirements for key KPIs for dashboards and reports (Power BI).

Requirements

What you’ll need

10+ years of experience in Supply Chain and Logistic industries
Bachelor's degree
MBA – Operations Management
Experience managing teams
Excellent verbal and written communication skills, including solid working relationships with customers and partners
Strong organizational skills with a strong attention to detail and ability to multitask
Strong interpersonal skills
Process-oriented with a passion for developing best practices
Solid computer skills, including Word, PowerPoint and Excel

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer service managementcontracts managementcredit reviewsKPI managementprocess improvementdata analysisdashboard creationreportingoperations managementsupply chain management

Soft Skills

team managementcoachingcommunicationorganizational skillsattention to detailmultitaskinginterpersonal skillsrelationship buildingprocess-orientedbest practices development

Certifications

Bachelor's degreeMBA – Operations Management