Marmon Holdings, Inc.

Director of MRO Sales – Americas

Marmon Holdings, Inc.

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Job Level

Lead

About the role

  • Consults with existing and potential clients (airlines, MRO companies) to assess and understand equipment raw material needs and systems requirements.
  • Drafts, or assists with the drafting, of high impact sales presentations and other documentation and materials that explain products and services to customers.
  • Oversees customer account management, including negotiating contracts and agreements to maximize profit.
  • Takes part in periodic Strategic Marketing Meetings to position the company for further growth.
  • Provides expertise and support to sales teams to communicate products, services, and client needs.
  • Prepares regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
  • Manages and updates customer databases, or portals, as required.
  • Resolves any issues and problems faced by customers and addresses customer issues and complaints promptly to ensure satisfaction and maintain trust.
  • Plays an integral part in generating new sales that will turn into long-lasting relationships.
  • Ensures that customer needs are met, which may include product modifications.
  • Proposes improved materials or new products to customers and explains benefits of changes.
  • Communicates with customer throughout the order fulfillment process.
  • Expedites and traces customer orders.
  • Communicates with management and other employees to facilitate customer satisfaction and further sales.
  • Provides support to customers and resolves problems with installed equipment.
  • Prepares product orders and schedules deliveries.
  • Assists with research and development of new products.
  • Participates in (global) exhibitions promoting Future Metals product portfolio.
  • Organizes own agenda and travel.
  • Travel 65-80%

Requirements

  • Bachelor’s degree in engineering or field related to products and services being sold preferred.
  • Previous customer service or sales support experience required.
  • Aerospace background advantageous (not essential).
  • Proven experience as Sales Director, Sales Manager, Sales Engineer, or similar, preferable in raw metallic materials and/or services for the commercial aerospace aftermarket
  • Experience in sales and providing solutions based on customer needs
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Excellent organizational skills
  • Candidates must be authorized to work in the United States for any employer. Sponsorship for work authorization (e.g., H-1B, green card, etc.) is not available.
Benefits
  • integrity
  • innovation
  • collaboration
  • opportunities for learning and development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales presentationscustomer account managementcontract negotiationkey account metricscustomer database managementorder fulfillmentproduct developmentsales supportcustomer service
Soft skills
communication skillsinterpersonal skillsrelationship buildingorganizational skillsproblem-solving
Certifications
Bachelor’s degree in engineering