Customer Success Manager

MARKT-PILOT

Customer Success Manager managing relationships with a portfolio of industrial OEM customers. Driving adoption and delivering measurable business outcomes with the pricing performance platform.

Posted 5/18/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a portfolio of ~15–20 enterprise and mid-market customers
Build strong, trust-based relationships across multiple stakeholder levels, including executives
Lead regular business reviews and strategic conversations focused on ROI and value realization
Align customer goals with measurable outcomes and track success over time
Proactively identify churn risks and develop mitigation strategies
Act early and decisively to ensure long-term customer retention
Identify and drive upsell and cross-sell opportunities in partnership with Sales
Develop tailored success plans for each customer
Monitor adoption, engagement, and performance using data and analytics
Partner closely with Sales, Product, and Engineering
Advocate for customer needs and translate feedback into actionable insights
Maintain accurate account data, forecasts, and customer health metrics
Continuously improve processes and contribute to Customer Success best practices

Requirements

What you’ll need

3+ years in Customer Success, Account Management, or similar customer-facing roles
Strong experience in B2B SaaS environments
Experience working with pricing, CPQ, revenue optimization, or data-driven products is highly preferred
Proven ability to manage complex customer relationships and multiple stakeholders
Experience leading business reviews and executive-level conversations
Strong commercial mindset with a track record of driving retention and growth
Ability to understand and communicate complex SaaS solutions
Comfortable working with data, dashboards, and analytics to drive decisions
Structured, proactive, and highly organized
Comfortable in a fast-paced, high-growth environment
Strong ownership mindset with the ability to operate autonomously
Experience with CRM systems such as Salesforce or HubSpot
Familiarity with Customer Success platforms and analytics tools is a plus
Willingness to travel approximately 1–2 times per month to meet customers

Benefits

Comp & perks

Inspiring Team Culture
Flexible Working Hours
Generous Paid Time Off
Sick Leave
Transit Benefits
Divvy Annual Subscription
Comprehensive Benefits Package
Financial Support
Supportive Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementB2B SaaSpricingCPQrevenue optimizationdata-driven productsdata analyticsdashboards

Soft Skills

relationship buildingstakeholder managementstrategic thinkingproactive problem solvingorganizational skillscommercial mindsetownership mindsetcommunication skills