MARKT-PILOT

Customer Success Manager

• Manage a portfolio of ~15–20 enterprise and mid-market customers
• Build strong, trust-based relationships across multiple stakeholder levels, including executives
• Lead regular business reviews and strategic conversations focused on ROI and value realization
• Align customer goals with measurable outcomes and track success over time
• Proactively identify churn risks and develop mitigation strategies
• Act early and decisively to ensure long-term customer retention
• Identify and drive upsell and cross-sell opportunities in partnership with Sales
• Develop tailored success plans for each customer
• Monitor adoption, engagement, and performance using data and analytics
• Partner closely with Sales, Product, and Engineering
• Advocate for customer needs and translate feedback into actionable insights
• Maintain accurate account data, forecasts, and customer health metrics
• Continuously improve processes and contribute to Customer Success best practices

Account Executive

• You ensure our sales funnel runs smoothly: through cold calls, emails, trade show visits, and other creative approaches you generate new leads and qualify them independently.
• You proactively engage in lead research and use targeted social-media screening to uncover new contact opportunities.
• You are the first point of contact for potential customers and present our software solution to them.
• You support the Sales Managers in building the sales pipeline.
• You drive the development of sales and marketing processes and take ownership.
• You work cross-functionally with our product team and share customer and market feedback.

Customer Success Manager

Digital Sales Representative