MARKT-PILOT

Account Executive

• Responsible for key customer metrics: GRR and NRR
• Build and maintain strong, trust-based customer relationships across the entire customer journey
• Proactively identify at-risk accounts and develop smart retention strategies to minimize churn
• Support customers from onboarding through active adoption to ongoing value realization
• Identify and close upsell and cross-sell opportunities aligned with customer needs and product development
• Collaborate closely with internal teams to ensure a seamless customer experience, gather feedback and contribute insights
• Monitor account health using CRM and analytics tools and provide KPI reporting to leadership
• Maintain an accurate pipeline, forecast expansions and ensure successful renewals and upsells

Customer Account Executive

Revenue Operations

• Identify inefficiencies in revenue-generating processes and implement improvements to enhance operational efficiency and effectiveness (Process Optimization).
• Foster collaboration and alignment between sales, marketing, and finance teams to ensure coordinated efforts toward revenue goals (Cross-Functional Alignment).
• Analyze sales data, customer insights, and market trends to provide actionable recommendations and prepare comprehensive reports for stakeholders (Data Analysis and Reporting).
• Develop and implement sales enablement programs, including training, tools, and resources to empower the sales team (Sales Enablement).
• Work closely with sales leadership to develop accurate revenue forecasts and strategic plans to achieve revenue targets (Forecasting and Planning).
• Oversee the implementation and management of CRM systems and sales automation tools to support operational efficiency (Technology Management).
• Establish KPIs and metrics to track and measure revenue performance, providing insights for continuous improvement (Performance Measurement).
• Collaborate with senior leadership to develop and execute revenue growth strategies, including pricing optimization, market expansion, and customer segmentation (Revenue Growth Strategies).
• Identify opportunities to improve the customer experience throughout the revenue cycle, from lead generation to post-sale support (Customer Experience Optimization).
• Ensure compliance with relevant regulations and industry standards related to revenue operations, minimizing risk and maintaining business integrity (Compliance and Risk Management).
• Act as a trusted partner to global and regional sales leaders and report to the CRO while closely supporting and aligning to the CFO and Finance team.

Director of Revenue Operations

Customer Success Manager

• Lead, mentor, and scale a team of Customer Success Managers, providing coaching, performance management, and career development opportunities.
• Establish team goals, KPIs, and accountability frameworks to drive consistent performance across the organization.
• Recruit, onboard, and develop top Customer Success talent to support company growth and foster a culture of customer-centricity and continuous improvement.
• Oversee management of the company’s most strategic accounts across North America, ensuring exceptional customer outcomes and relationship depth.
• Directly engage with VP- and C-level executives at key accounts, leading quarterly business reviews and strategic planning sessions.
• Develop and execute customer success strategies that drive product adoption, retention, and expansion across the portfolio.
• Own and drive Net Revenue Retention targets across the Customer Success organization and identify upsell/cross-sell opportunities.
• Proactively identify churn risks, develop mitigation strategies, and ensure high customer retention rates.
• Partner with Sales leadership to optimize the customer lifecycle from onboarding through expansion.
• Define and implement Customer Success processes, playbooks, and best practices; establish metrics and reporting frameworks to track performance and customer health.
• Partner closely with Product, Sales, and Engineering to ensure customer feedback drives product roadmap decisions and lead cross-functional initiatives to improve customer experience.
• Develop deep expertise in the OEM, machinery, and manufacturing industry to drive strategic customer conversations and represent the company at industry events.

Director of Customer Success

Solutions Engineer

• Brücke zwischen den Anforderungen der Kunden und den kommerziellen sowie technischen Möglichkeiten von MARKT-PILOT.
• Präsentation der Software und Positionierung als Thought Leader bei Kunden.
• Entwicklung und Präsentation maßgeschneiderter Analysen, überzeugender Business Cases und praxisnaher Demonstrationen.
• Enge Zusammenarbeit mit Sales, Product und Customer Success zur Förderung von Deals.
• Planung, Durchführung und Bewertung von Proof-of-Value-Prozessen und Trials.
• Zentrale Ansprechperson für Lösungen, Integrationen und Funktionen; Übersetzung technischer Features in greifbare Geschäftsergebnisse.
• Unterstützung strategischer Sales-Prozesse und technische Hilfestellung im Sales Cycle.
• Bereitstellung von Kunden-Insights zur Produktoptimierung und Priorisierung der Roadmap.

Customer Account Executive

Director of Revenue Operations

Director of Customer Success

Senior Solution Engineer