Markon

Senior ServiceNow Scrum Master

Markon

full-time

Posted on:

Location Type: Office

Location: McLeanVirginiaUnited States

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Salary

💰 $180,000 - $200,000 per year

Job Level

About the role

  • Act as the Scrum Master for projects using the SNOW platform, enabling agile processes and ensuring adherence to Scrum principles, roles, and best practices.
  • Serve as a key facilitator for Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement sessions.
  • Optimize team performance, measuring velocity and managing team capacity to deliver defined goals and milestones efficiently.
  • Work closely with senior IC leadership to ensure project alignment with organizational mission priorities and strategic objectives.
  • Collaborate across contracting teams and project stakeholders to facilitate communication, resolve conflicts, and ensure cooperation between teams supporting other contracts.
  • Ensure projects meet scope, schedule, and performance objectives by managing risks, identifying potential blockers, and recommending mitigation strategies.
  • Maintain consistent communication with senior leadership, providing regular updates, project status reports, and metrics to track progress and identify areas for improvement.
  • Guide teams in implementing and expanding ServiceNow functionalities, ensuring the platform supports mission priorities effectively.
  • Coordinate updates, enhancements, and new capabilities in the SNOW environment by synchronizing with technical teams and ODNI leadership.
  • Act as a mentor and servant leader, fostering a culture of accountability, transparency, and collaboration among team members.
  • Provide coaching on agile principles and practices to team members, ensuring alignment and consistency across workstreams.

Requirements

  • An active TS/SCI with CI Polygraph is required to be considered.
  • Minimum of 13 years of relevant professional experience, with at least 5 years operating as a Scrum Master in an agile development environment.
  • Bachelor’s degree in a related field (e.g., Information Technology, Engineering, Business) or equivalent experience.
  • Proven expertise in agile coaching, servant leadership, and Scrum Master roles within complex, dynamic environments.
  • Ability to manage SNOW VTB boards (or equivalent tools) for tracking sprint progress, managing team workloads, and reporting metrics.
  • Demonstrated ability to interface effectively with senior leadership, including IC executives, by presenting concise updates and facilitating strategic discussions.
  • Exceptional communication skills to collaborate across multi-contractor and cross-functional teams, resolving conflicts and aligning stakeholders.
  • Proactive mindset with the ability to anticipate challenges, communicate risks, and align team efforts with mission goals.
Benefits
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • 401(k) match
  • Flexible Spending Accounts
  • EAP
  • Training and Tuition Assistance
  • Paid Time Off
  • Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Scrum Masteragile coachingServiceNowrisk managementproject managementvelocity measurementbacklog refinementsprint planningsprint reviewsretrospectives
Soft Skills
facilitationcommunicationconflict resolutionmentorshipservant leadershipcollaborationaccountabilitytransparencyproactive mindsetstrategic discussion
Certifications
TS/SCI with CI Polygraph