Customer Success Manager – Digital Ads

MarketStar

Customer Success Manager managing advertiser relationships and ensuring platform adoption at MarketStar in Ogden, UT. Focusing on account retention and growth objectives.

Posted 7/31/2026full-timeOgden • Utah • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and driving account health, with a strong focus on retention and growth. Proficient in CRM management and skilled in consultative communication to ensure customer success.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementDigital Advertising ExperienceCRM ManagementConsultative Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ActivationRetention AnalysisPerformance InsightsAccount Growth StrategiesCustomer Documentation

Soft Skills

Relationship BuildingDetail-OrientedOrganizational SkillsFollow-ThroughProfessional Presentation

Tools & Technologies

CRM Systems

Industry Keywords

Customer SuccessAccount HealthChurn IndicatorsMedia TechnologyAd Buying

About the role

Key responsibilities & impact

Manage a portfolio of advertiser accounts, serving as a trusted partner throughout the customer lifecycle.
Support onboarding readiness and account activation to ensure successful platform adoption.
Build and nurture advertiser relationships, driving long-term account health and customer satisfaction.
Monitor account activity, identify retention risks, and recognize opportunities for account growth.
Provide strategic guidance and performance insights to help customers achieve their business objectives.
Coordinate issue resolution and follow-through with internal stakeholders to ensure a positive customer experience.
Track active accounts, retention metrics, churn indicators, and account growth performance.
Maintain accurate customer records, engagement history, and account notes within CRM systems.
Participate professionally in client-facing and internal meetings, representing MarketStar with excellence.
Other applicable duties as assigned.

Requirements

What you’ll need

2-3 years of Customer Success Manager (CSM), account management, client success, or customer support experience.
Experience managing customer relationships and driving account health and retention.
Digital advertising, ad buying, media technology, or platform experience preferred.
Strong consultative communication, relationship-building, and follow-through skills.
Organized, detail-oriented, and disciplined with CRM management and account documentation.
Ability to analyze account activity and identify retention risks and growth opportunities.
Comfortable participating in client-facing discussions and presenting professionally in virtual meetings.
English language proficiency required; Mandarin fluency preferred for international market coverage.
Ability to work standard business hours aligned with assigned region.
Results-oriented mindset with a commitment to customer success, retention, and growth objectives.

Benefits

Comp & perks

Structured learning and career development programs
Mental health program
Generous Paid Time Off policy
Paid medical leave
Child/Dependent care reimbursement
Education reimbursement
401k match
hardship loan program
access to financial wellness advisor
Comprehensive healthcare coverage including medical, dental, and vision