Customer Success Manager

MarketStar

Customer Success Manager advocating for Asana adoption and providing product expertise to diverse clients. Leading impactful enablement sessions and implementing workflows for efficient business practices.

Posted 7/29/2026full-timeRemote • 🇧🇬 BulgariaMid-LevelSenior💰 €30,756 - €36,907 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding and enablement within a SaaS environment, focusing on driving adoption and engagement through impactful workshops and consultations. Proficient in technical integration and API support, with strong communication skills to influence stakeholders at all levels.

Highest-signal resume keywords

Customer OnboardingEnablement SessionsSaaS ExperienceTechnical IntegrationExceptional Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow DesignAPI SupportProgram ManagementTraining DeliveryCustomer Success

Soft Skills

Self-MotivatedProactive Team PlayerFacilitation SkillsInfluencing SkillsSoft Sales Skills

Tools & Technologies

Asana

Industry Keywords

Customer EngagementRevenue RetentionAccount GrowthConsultingWork Graph

About the role

Key responsibilities & impact

Deeply understand Asana and each customer’s business to serve as a product expert and trusted advisor.
Leverage this knowledge to expertly guide customers in adopting workflows that maximize value and efficiency across the Work Graph.
Lead impactful, time-bound workflow consultations and account-based enablement sessions.
Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges.
Design and deliver high-impact workshops, interactive enablement sessions, and custom training that drive adoption and engagement across diverse customer segments.
Provide support with technical integration and API related questions, and partner closely user operations and technical services teams to unblock and improve the customer experience.

Requirements

What you’ll need

4+ years of experience in customer onboarding, enablement, learning and delivery, customer success, program management, or strategic consulting, preferably in a SaaS environment.
Fluency in English.
Proven track record of leading impactful enablement sessions and initiatives that drive adoption, revenue retention, and engagement across diverse customer segments.
Self-motivated, proactive team player.
Exceptional communication and facilitation skills, with the ability to confidently engage, present, and influence stakeholders across all levels, including executive leadership.
Soft sales skills are preferred for upselling and recommending additional services.

Benefits

Comp & perks

Remote or Hybrid work
Additional Health Insurance
Mental health program
MultiSport card
Access to our company library of 50+ hours of sales video trainings
Access to learning platform SkillSoft - Business, Design, & Tech online courses
Work computer