Customer Training Specialist – French Bilingual
MarketStar
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇬 Bulgaria
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Deeply understand the Asana product and workflows to serve as a product expert and trusted advisor.
- Leverage this knowledge to expertly guide and recommend customers to adopt workflows that maximize value and efficiency across the Work Graph.
- Design and deliver high-impact, time-bound interactive workflow trainings for the public and current customer accounts that drive adoption and engagement across diverse customer segments.
- Collaborate with cross-functional teams to tailor trainings that align with account objectives and drive meaningful customer outcomes.
- Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges, playing a strategic, sales-minded role during engagements.
- Conduct training evaluations, updating content and scenarios based on the most recent feature launches and/or customer or client feedback.
- Manage competing priorities and multiple customers, delivering timely, tailored solutions and leveraging our suite of existing resources to scale effort and impact.
- Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to management.
- Provide support with technical integration and API related questions, and partner closely user operations and technical services teams to unblock and improve the customer experience.
Requirements
- 4+ years of experience in customer onboarding, enablement, learning and delivery, customer success, program management, or strategic consulting, preferably in a SaaS environment.
- Fluency in French
- Proven track record of leading impactful enablement sessions and initiatives that drive adoption, revenue retention, and engagement across diverse customer segments.
- Self-motivated, proactive team player.
- Customer-centric with a passion for helping customers.
- Exceptional communication and facilitation skills, with the ability to confidently engage, present, and influence stakeholders across all levels, including executive leadership.
- Soft sales skills are preferred for upselling and recommending additional services that would benefit the customers' overall adoption, growth, and retention of Asana.
- Tech-savvy with a passion for technology and the ability to learn, comprehend and explain technological terms.
Benefits
- Remote or Hybrid work
- Additional Health Insurance
- Mental health program
- MultiSport card
- Access to our company library of 50+ hours of sales video trainings
- Access to learning platform SkillSoft - Business, Design, & Tech online courses
- Work computer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer onboardingcustomer enablementlearning and deliverycustomer successprogram managementstrategic consultingtechnical integrationAPISaaSworkflow design
Soft skills
self-motivatedproactivecustomer-centricexceptional communicationfacilitation skillsengagementinfluenceteam playerpassion for helping customerssoft sales skills