Learning and Development

• Deeply understand the Asana product and workflows to serve as a product expert and trusted advisor.
• Leverage this knowledge to expertly guide and recommend customers to adopt workflows that maximize value and efficiency across the Work Graph.
• Design and deliver high-impact, time-bound interactive workflow trainings for the public and current customer accounts that drive adoption and engagement across diverse customer segments.
• Collaborate with cross-functional teams to tailor trainings that align with account objectives and drive meaningful customer outcomes.
• Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges, playing a strategic, sales-minded role during engagements.
• Conduct training evaluations, updating content and scenarios based on the most recent feature launches and/or customer or client feedback.
• Manage competing priorities and multiple customers, delivering timely, tailored solutions and leveraging our suite of existing resources to scale effort and impact.
• Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to management.
• Provide support with technical integration and API related questions, and partner closely user operations and technical services teams to unblock and improve the customer experience.

Customer Training Specialist – French Bilingual

Customer Training Specialist, German Bilingual