Frontline Support Specialist
Deliverect
Inside Sales Representative / TL
MarketStar
full-time
Posted on:
Origin: • 🇺🇸 United States • Utah
Visit company websiteSalary
💰 $27 per hour
Job Level
Mid-LevelSenior
About the role
- Manage inbound leads from the Cigna channel and execute targeted outbound outreach to named employers and titles
- Understand and execute the lead management process, including lead generation, scheduled meetings, account optimization, follow-up, and hand-offs through continued support
- Host discovery calls to capture program design and quote inputs
- Map the decision committee and timing for each opportunity
- Prepare for engagement with customers through industry, company, and product research
- Enforce qualification criteria, including employer-funded and ≥20-device rules
- Accurately disposition leads and ensure compliance with program requirements
- Populate Oura’s Cigna quote template, maintain version control, and ensure pricing integrity throughout the quoting process
- Drive commercial progression by handling objections, developing champions, accessing economic buyers, coordinating with brokers, and negotiating deals to verbal agreement
- Prepare and route agreements via Ironclad/DocuSign and manage signature chase cadence when closing is in scope
- Upon signature (or verbal agreement), package notes and next steps for handoff to Oura CSM/RevOps
- Provide weekly pipeline and SLA reporting, ensure forecast accuracy, and monitor stage-to-stage conversion rates
- Accurately maintain CRM data points to enable data-driven strategic plans and surface valuable customer insights
- Participate in daily syncs during ramp, weekly pipeline reviews, and monthly QBRs to ensure governance and continuous improvement
Requirements
- Successful track record in previous roles directly related to managing the full sales cycle
- Experience within the healthcare sector is preferred, but not required
- Demonstrate verbal and written skills that effectively communicate with customers via phone, virtual, email, presentations and product demonstrations
- Able to manage multiple stakeholders in a sales process, both external and internal to the organization
- Motivated to learn to handle high pressure situations, objections, and concerns when working with customers
- Able to compile data and present it in a professional environment including MBRs and QBRs
- Able to manage time in a structured and organized way to ensure deadlines are met and quotas are obtained
