Account Manager

• Account Managers are responsible for working with existing customers, identifying opportunities to improve their experience and effectively upsell
• Lead a customer outreach process that will include calls and emails with the intent of building and managing external customer relationships with continued account support
• Work with existing customers to build brand awareness and increase their usage and spend
• Use client provided and self- guided training resources to stay up to date on knowledge of the product
• Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets
• Attain daily, weekly, monthly, and quarterly targets
• Record customer interactions and engagement in CRM
• Build and manage both Internal MarketStar team and external client counterpart relationships
• Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal MarketStar peers and leadership
• Use data to drive planning and success
• Internally and externally provide customer sentiment insights including product feedback, key industry learnings
• Other applicable duties as assigned

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