Customer Service Representative – Prospective Members
NationsBenefits
Salary
💰 $19 per hour
Job Level
Mid-LevelSenior
About the role
- Account Managers are responsible for working with existing customers, identifying opportunities to improve their experience and effectively upsell
- Lead a customer outreach process that will include calls and emails with the intent of building and managing external customer relationships with continued account support
- Work with existing customers to build brand awareness and increase their usage and spend
- Use client provided and self- guided training resources to stay up to date on knowledge of the product
- Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets
- Attain daily, weekly, monthly, and quarterly targets
- Record customer interactions and engagement in CRM
- Build and manage both Internal MarketStar team and external client counterpart relationships
- Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal MarketStar peers and leadership
- Use data to drive planning and success
- Internally and externally provide customer sentiment insights including product feedback, key industry learnings
- Other applicable duties as assigned
Requirements
- Strong time and project management organizational skills
- Proficiency with using Microsoft Office and/or Google Suites
- Demonstrated ability to build relationships
- Strong written and verbal presentation skills
- Experience with setting and exceeding sales goals
- Able to multi-task, manage time effectively and adapt to change
- Able to analyze and interpret data to develop and implement strategic plans (preferred)
- Previous experience with account management or prior experience in sales or technology (preferred)
