MarketStar

Customer Success Manager, French Bilingual

MarketStar

full-time

Posted on:

Location Type: Remote

Location: Bulgaria

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Salary

💰 €27,348 per year

About the role

  • Deeply understand Asana and each customer’s business to serve as a product expert and trusted advisor.
  • Leverage this knowledge to expertly guide customers in adopting workflows that maximize value and efficiency across the Work Graph.
  • Lead impactful, time-bound workflow consultations and account-based enablement sessions.
  • Collaborate with cross-functional teams to tailor engagements that align with account objectives and drive meaningful customer outcomes.
  • Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges.
  • Design and deliver high-impact workshops, interactive enablement sessions, and custom training that drive adoption and engagement across diverse customer segments.
  • Manage competing priorities and multiple customers, delivering timely, tailored solutions.

Requirements

  • 4+ years of experience in customer onboarding, enablement, learning and delivery, customer success, program management, or strategic consulting, preferably in a SaaS environment.
  • Fluency in French
  • Proven track record of leading impactful enablement sessions and initiatives that drive adoption, revenue retention, and engagement across diverse customer segments.
  • Self-motivated, proactive team player.
  • Exceptional communication and facilitation skills, with the ability to confidently engage, present, and influence stakeholders across all levels, including executive leadership.
  • Familiarity with Apple operating system and comfortable utilizing multiple systems or software simultaneously such as CRMs, communication platforms, project management platforms, etc.
Benefits
  • Remote or Hybrid work
  • Additional Health Insurance
  • Mental health program
  • MultiSport card
  • Access to our company library of 50+ hours of sales video trainings
  • Work computer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer onboardingenablementlearning and deliverycustomer successprogram managementstrategic consulting
Soft Skills
self-motivatedproactiveteam playerexceptional communicationfacilitation skillsengagementpresentationinfluence