Sales Development Representative, Bilingual Portuguese
MarketStar
full-time
Posted on:
Location Type: Hybrid
Location: Salt Lake City • Utah • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Lead Qualification: Identify and qualify potential sales opportunities through inbound channels of communication
- Inbound Calls/Web Forms/Chat: Manage a channel across incoming calls, web forms and chat requests from existing or new customers
- Gather necessary information while determining the nature of their requirement
- Resolve queries through necessary content or redirect inbound requests to the necessary team
- Objection Handling: Effectively qualify and route leads or calls to the appropriate sales agent based on the nature of the inquiry or request, overcoming objections to move to the next phase of the sales process
- Customer/Rep Engagement: Provide excellent customer experience by addressing customer inquiries and concerns with courtesy, patience, and a customer-centric approach
- Focus on customer requirements while providing a professional handover to inside sales reps
- Key Performance Indicators: Align to set of KPIs relevant to handling a volume of incoming lead while qualifying to a high standard
- Collaboration: With sales on lead quality and conversion
Requirements
- 1 year business sales experience (tech/software a plus)
- Fluent in both Portuguese and English, with the ability to communicate effectively in written and spoken forms in both languages
- Motivated, positive professional keen to make an impact in a scaling business
- Strong communication skills, both verbal and written
- Excellent interpersonal skills and a customer-centric mindset
- Ability to work in a fast-paced environment while handling multiple tasks simultaneously
- Willingness to learn and adapt to new processes and procedures
Benefits
- Structured learning and career development programs
- Mental health program
- Generous Paid Time Off policy
- Paid medical leave
- Child/Dependent care reimbursement
- Education reimbursement
- 401k match, hardship loan program, access to financial wellness advisor
- Comprehensive healthcare coverage including medical, dental, and vision
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business sales experiencelead qualificationobjection handlingcustomer engagementKPI alignment
Soft skills
communication skillsinterpersonal skillscustomer-centric mindsetmotivationadaptability